ComplaintsforCell Phones For Less
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went back into the cell phone place to get my screen repaired and September I had that a case and also a screen protector the same day I went to change my case the other day and noticed my screen wasn't attached I went back today and told them that my screen wasn't attached they told me they couldn't repair it because my screen will go black I said to them that my screen was never glued are properly I never known the screen to come off like that my phone screen is fine they took my screen protector off I have no broken screen nothing but they said it's my fault how I have no water damage nothing is wrong with my phone but the they did not glue it down properly now they're saying something's wrong with my light they did not properly fix my phone in the first place why should I have to fix the light now and pay $70 for my screen to get glue back down which was never glue properlyBusiness response
03/01/2022
The customer story is not consistent at all, We issue every customer 30 Days warranty on any repair. If there are any problems with the repair we did, usually the customer finds out within the 30 days period. This customer is out of the 30 days warranty window, it's very unusual for any customer to find out a problem with their phone after 5 months. This customer caused a physical damaged to their device and clearly trying to get a free repair.
Thank you,
Musa A
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.