Business ProfileforTCGplayer

Most of my purchases from Sellers on TCG Player have been fine and a positive experience. That said, you are 100% rolling the dice on this website and their "TCG PlayerSafeguard" is an absolute joke bordering on false advertising. For context, I purchased a $3,000 sealed case of booster boxes from a seller. Immediately after the transaction, the seller posted the tracking number for an e-shipping label. A few days later, I messaged the seller to inquire when they would ship the case, and the seller claimed to already have dropped the package off at USPS. I called every USPS store in the vicinity (Clifton, NJ) associated with the tracking info. They all confirmed they had never received a package associated with that tracking number or directed to my address. I shared this information with TCG Player customer support and they proceeded to respond with canned messages and templated responses telling me to wait a full 15 business days before initiating a dispute. Then, after waiting 15 business days, I contacted them again only for them to tell me to message the seller to work it out and wait another two business days. They literally do everything they can to frustrate and stonewall you while sellers they rate as "Gold Star" sellers scam people on their marketplace. To date, I still have not received a refund for the transaction from TCG Player and the seller is still active on their site. I subsequently disputed the transaction (under TILA) with my credit card company and received a credit for the full amount. As a result, TCG Player restricted my account from making purchases in the marketplace. Imagine retaliating against a customer for exercising their consumer fraud protection rights under applicable law and then replying to their support message with, "....we are here to ensure you have the best service experience possible."