ComplaintsforMyHotTub.com Syracuse
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Complaint Details
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Initial Complaint
10/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
order number, ******** I received my SPA and it's loosing water, Strong Spa/ Myhottub.com did not deal with it in a rightful matter, they wanted me to be busy and wait for them to inspect it and maybe repair it, and after I refused they wanted me to shlep back out the Spa to the curb and pay 1 way shipping as if it is a return, and when I refused on that they still insisted on my be busy and paying again for help to put it out on the curb for them to pick it up, but i demanded that a new spa should be shipped first and Spa will be swapped, communications was all over with to many people involved and right hand not agreeing or knowing from left hand, a supervisor called me when I demanded, but wasn't nice at all and wasn't communicating well, I went and bought myself tools and figured out after spending a lot of time and money that mostly all jets weren't tightly installed and that's where the water loss is happening, I am still loosing some minor water, they seem like they wouldn't understand me or accommodate me for me having to spend so much time + more money, and still having water loss, so I went ahead and declined my CC charge so now instead of them communicating more favorable and more understanding it seems the communications is very bad, and instead of them accepting fault and making good on a faulty Spa they sold they dealing with it as if they did nothing wrong and not responsible. Shame on Strong Spa / Myhottub.com
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
9090 Destiny USA Dr
Destiny Usa Mall
Syracuse, NY 13204-6090
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.