ComplaintsforNave Law PLLC

• Initial Complaint

  05/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Attorney Mr. G****** was negligent and misrepresented my DWI case. He showed up to court and allowed the Assistant District Attorney to offer a plea deal based on an accident that never happened due to his lack of preparedness. When I reminded him that there was no accident he back tracked and said ‘well, this is a standard plea. After we questioned that statement (having been previously told my level was under the ‘aggravated DWI’ rating, he admitted that he often has a habit of just agreeing with the ADA and repeating what was said by the ADA and he then thought that the ADA may have had my case confused with another case of his.Had Mr. G****** been remotely familiar with my case, especially after 6 weeks of working with me, while in court for that hearing, he could have corrected the ADA, confirmed there was no accident and we would have been offered a more acceptable plea. He promised to promptly address this error, however, we then didn’t hear from him for several days. After that we contacted his parent company, who assured us they would correct this issue and definitely thought Mr. G****** was negligent.I hired him 12/26/22 and had a call 1/5/23 discussing my case he was going to follow up with us immediately and he did not return calls after giving me updates. Prior to the visit they did not get my assessment that was preformed on Jan 13th that was needed for the court date.Mr. G****** had no prior knowledge of my case after nearly a month. During the three weeks of discovery he did not get a copy of the therapist assessment which was completed before the arraignment. I spoke to him a week before he did not have it and my therapist stated she never heard from him. I switched attorneys and would like my money that I spent returned. The owner of the company (Dennis N***) did return my call and stated Mr. G****** was surprised I was not happy. However he offered not charging me additional but would not refund the I already paid.

  Business response

  05/12/2023

  We are sorry to hear that this client had a negative experience with our law firm.  We strive to provide the highest quality representation to all of our clients. Our goal is to protect our clients rights, and are confident we did so in the brief time we represented this client. It is clear, and unfortunate that there was a disconnect between the client and their attorney. Phone calls were returned and questions were answered in a timely manner.  No factual allegations or evidentiary issues were ever argued on the court record. It is unfortunate that this client did not bring any concerns to our attention prior to deciding to terminate our representation. We are confident that any issues would have been resolved if we had been aware.

  Customer response

  05/16/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have spoken to the owner of the firm and he has agreed to refund me.    Regards, ****** *************

• Initial Complaint

  07/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In late March 2019 I contacted DWI Guys, and was greet by a Dennis Nave, managing partner for Nave Law Firm, which oversees DWI Guys. Dennis appointed me Ian Penders to represent me in the court of law. A retainer of $1000 was due upfront, and the rest was taken out of my personal checking account monthly through docusign via email. So a total of $4000 has been spent by me for no resolution of a case that the DWI Guys solely practice. To this present day, my case is still ongoing due to the lack of doing ones job, or showing up for scheduled court dates. Whether being out of the country on scheduled court dates, or forgetting to show up, resulting in two warrants out for my arrest at two separate times. Over the course of 3 years my case has been opened, we have been in court together only a few times. I have been on a restricted licenses for 3 years. As of recently I have terminated relations with Ian Penders and the Nave Law Firm, and asked them to bill for time spent on the case and to refund me the rest. I was told by July 4th, and thus far haven't received any refund or contact from my lawyer. Im looking for a refund of as much as I can so I can spend it on a whole new lawyer to represent me and finish this case.

  Business response

  07/11/2022

  THIS INFORMATION IS STRICTLY CONFIDENTIAL AND ONLY BEING DISCUSSED AS THE CLIENT INITIATED A COMPLAINT; HOWEVER, THE CLIENT'S RIGHTS ARE NOT VOIDED FOR MERELY COMPLAINING, SO THIS INFORMATION IS NOT TO BE SHARED WITH ANYONE BUT THE BBB AND THE CLIENT.

  The client hired the firm on 3/24/2019.  The client paid the firm $4,000 with $1000 down and a 10-month payment plan for the balance.  

  The client's case is 3 years old, much to do with two factors.  1.) COVID Delays and 2.) That client has 2 priors, and a 3rd conviction will result in a lifetime revocation.  With the client currently having a restricted license, the delays allowed him to continue to have a license while the case is still pending.   

  The client has a BAC of .19 with an accident and other charges that involve Leaving the Scene of an Accident, Following too Closely. 
  Because of the potential lifetime revocation of his license, the client wishes to go to trial, which we were fully prepared to do at no cost.  The trial was scheduled; however, the attorney handling the trial was stuck in Europe with flight issues, which have been well documented in the media.  We tried to adjourn the trial; however, the court would not adjourn the appearance unless the client appeared, which he did, and they moved out the trial date without damaging the client's case.  We offered to have another attorney handle the trial; however, the client refused and wished to terminate the representation.  Per the retainer (attached), the time becomes billed hourly (the minimum time is also attached as there is other time we never billed him).  As you can see, the minimum time spent on the case exceeds what the client paid the firm, creating a bill for the client.  

  
  We have offered this client: 
  1.) Another attorney to handle the trial at no cost to the client 
  2.) Offered not to bill the client for the overage of $680.04
  3.) Offered to refund 1/2 of the $4,000 retainer balance ($2,000 in total), so he can obtain a new lawyer.

  
  So, due to continued conversations and rebilling, we are still willing to waive the $680.04 balance and provide the client with a refund of $2,000 to obtain a new lawyer.  However, if the client doesn't wish to accept this, we will have no other option than to withdraw the offer and wish him the best with litigation. 

  Hopefully, the client is willing to accept this offer before nothing is available. 
  

  Should you need any other information, please let us know.

  Thank you 

  Customer response

  07/19/2022

  Received call from the consumer stating that they are willing to accept the business offer of $2,000.

  Customer response

  07/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  
  
  
  
  

• Initial Complaint

  05/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I retained Mr. Nave’s firm on March 11th, 2022, and paid a retainer fee of $750 for the Landlord-tenant legal matter. For two months, Mr. Nave and his paralegal, Athena F***** provided misleading information and failed to provide the services they were contracted for. They did not respond to my emails or provide proof they were working on my behalf (attached below). I relieved them from representing me and requesting a full refund. I have lost a significant amount of time and money believing they were working in my interest

  Business response

  05/18/2022

  This complaint is not accurate.  The client retained our firm on 3/11 for a landlord tenant issue.  We had to provide a 60 days notice, which just expired last week.  The client has not communicated with us a desire to terminate representation.  We have contacted the client direct to determine if he wants to terminate and if he wants, we can withdraw all the work completed and provide a refund without issue.  However, again, he has not communicated this to us.  

  Customer response

  05/23/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not received proof my case is being worked on.  Communication has stopped after I requested copies of completed work or full refund.   Regards, **** ********  

  Business response

  05/26/2022

  The client hired us on 3/11/2022.  We had to file a 60 days notice because the tenant was in his property for more than a year, which was filed on 3/15/2022.  That means the notice expired on 5/15; we received this complaint on 5/17/2022.  We called him on 5/18/2022 and followed up with the attached email.  As seen in the email attached, we gave him the offer to terminate and refund his money.  
  

  Further, his process server served his tenant improperly, so we had to re-serve him. Additionally, the tenant filed COVID hardship paperwork but did not comply with the application, further complicating the matter. Nonetheless, this remains a contractual issue rather than a simple “landlord/tenant,” and we have nothing to cite without the actual contract in a suit for default. Mr. ******* still has yet to provide us with the contract to assist in the matter.   
  

  So at this point, not matter what we do, we don't feel that the client will be happy with any result, which is unfortunate, but the issue still a result of COVID restrictions, not the legal services provided.  However, we will communicate with all parties to advise that we will no longer represent Mr. *******.  Despite work completed on the case, Mr. ******* has been provided with a fully refund ($750).  A copy of the receipt is attached.  Again, we wish him the best of luck with his case. 

  
  We consider this matter closed. However, please advise if the BBB or Mr. ******* needs anything else, don’t hesitate to contact us. 

  
  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩