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          Crest Cadillac & Acura Inc has 1 locations, listed below.

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            Business ProfileCrest Cadillac & Acura Inc

            New Car Dealers

            Contact Information

            717 - 737 W. Genesee St

            Syracuse, NY 13204-2305

            Visit Website
            Email this Business
            (315) 422-2231

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

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            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers the sale, repair, service of new and pre-owned vehicles.

            Products & Services

            New & Used Cars

            Business Details

            Location of This Business
            717 - 737 W. Genesee St, Syracuse, NY 13204-2305
            Email this Business
            BBB File Opened:
            4/22/2002
            Years in Business:
            42
            Business Started:
            1/1/1982
            Business Incorporated:
            1/1/1982
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Crest Cadillac
            • Crest Acura
            Business Management
            • Mr. James Barr, Owner
            Contact Information

            Principal

            • Mr. James Barr, Owner

            Customer Contact

            • Mr. James Barr, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Clunking or some kind of knocking noise underneath my 2017 cadillac xt5. I believe it may be a transmission issue they don't want to fix. Salesman know about it. The service manager road with me, and noticed it heard it his self. Now he is backing off what he heard. My vehicle been in and out of service 4 times. I was told it would be taken care of. Nothing was fixed. The last appointment I had, I was told someone else would ride with me. When I showed up everybody disappeared.
            Read More
            Read 5 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lucas Z

            04/17/2023

            I purchased a 2016 ****** limited on March 28th a little over two weeks ago. I had my mechanic evaluate the car after it was purchased and he informed me the brake accessories were incorrect as well as the rotors being in bad shape. Two days after getting the car back the moon roof came off it's tracks and almost caused an accident in Cortland. I called Crest Acura and asked for their help as I have yet to drive 1000 miles and it has not yet been 30 days since the purchase and they refused to help or make it right. The moon roof isn't a part of the limited warranty and they could care less about the brakes and rotors so they said they will not help. I hate complaining and tend to look past little issues and deal with them myself, but they deserve to be embarrassed for selling a car with these issues and sending me away two weeks after I bought the car. What else is there to say other than they seem to be a terrible dealership and they will screw you over if they have the chance.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Upstate New York

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            BBB Reports On

            BBB reports on known marketplace practices.

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