ComplaintsforMilton CAT in Syracuse

• Initial Complaint

  06/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In May of 2021, our ****** * with 765 horse CAT (****** Chipper * *** *************** *** *** ********* had antifreeze in the base. Syracuse Milton CAT said it was under recall (problem sleeves leak antifreeze), but they were not to tell the machine owners about the recall until there was a failure. Since it was under warranty, they rebuilt it. However, they did not dyno the motor and break it in properly, because CAT wouldn’t pay for that service. It used oil for a while but they told us it would stop after a while. This past February, while still under warranty, the piston came unhooked from the connecting rod and came through the base. Total engine hours from new until now is 1700. We took it back to Syracuse Milton CAT on Feb. 8th, and it’s still there. We found out the lock ring came off the wrist pin. Milton CAT keeps making excuses that it’s not their fault, and they don’t want to cover it. They have given us 2 or 3 different reasons that they think ****** should cover the problem, and in each case ****** has proven with documentation that the fault was with Caterpillar. The bill is going to be over $60,000. Milton Cat did not provide me a loan chipper during this time. It costs $4000 minimum per week to rent one. Instead, I chose to buy and lesser model, used chipper to hold me over. Despite that, I incur $15,000 per week in lost revenue

  Business response

  06/30/2022

  I write in response to the noted complaint attached to your letter to us of 6/14/22.  We have resolved Mr. ******’s alleged problem.    
  

  Our investigation of the engine on the subject ****** machine revealed an error concerning the installation or manufacture of the machine’s engine-cooling system.  Neither our company, i.e., Southworth-Milton, Inc., d/b/a Milton CAT nor Caterpillar, Inc., manufactured nor installed that system.  The installer of the cooling system is a third party located in the Midwest.   
  

  On 6/24/22, we completed repairs on the subject machine and, on 6/25/22, Mr. ****** picked up the machine at no cost to him.  The company responsible for the coolant-system installation will reimburse our company for the subject repairs, either directly or via an agent.  
  

  We now view this matter as resolved. Please contact me should you need any additional information or have any questions.   

  Customer response

  07/01/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and although it is not the outcome overall that I would have preferred, due to the extreme length of time that it has taken, I will pursue no further action.  You can delete my complaint. 
   
  
  
  
  
  

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