Business ProfileforRoto Rooter Of Syracuse New York

Hi there, I am writing to make the company aware that we had an issue with the service we had on 5/3/2024 around 4:30pm. We had a person from your company come in to our home to do work on a slow tub drain and toilet. He was very polite and did resolve the issue. However we are not happy with the mess that was left behind it was horrific. When the gentleman arrived I asked if he needed any towels or rags placed and he said “no”. After he left I went to inspect the area and it was a complete mess. There were wet footprints from the bathroom into the hall that led down my carpeted stairwell. There were clumps of nasty stuff left all around and on the stairs. The tub was left full of some gross matter. There were filthy handprints left all over the walls and sides of tub. The walls and other furniture were covered in water and other debris. It took more than two hours for us to clean up the mess left behind. We are beyond disappointed and disgusted with the way our house was left after your services Especially because I have two young children who crawl and play on the floors. This is unsanitary and beyond disappointing!! Attached are just a few of the photos I took of the mess I do have more and can provide them all upon request.