5 Customer Reviews
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Review from Laura J
5 stars06/06/2024
We had a new roof put on our home as well as our sheds. The Roofing Guys did a fantastic job. We love the look and from start to finish the guys took care of us and any concerns, promptly. We would recommend The Roofing Guys for your next project. Thank you!Review from Terry L
5 stars04/19/2023
My roof is beautiful! Absolutely fabulous professional work, great cleanup, wonderfully friendly!! The crew not only got the work done quickly, they were extremely considerate of my landscape, flowers, garden pots and my dogs. I have never had such a great experience with having work done at my home! Call Roofing Guys for your roof...it will be the best call you ever made! Many thanks to you Eric and Crew!Review from Sheila T.
1 star10/31/2022
Their commercial makes their company look nice and professional with workers wearing shirts with business logo on it, they place their advertising sign at the jobsite, they claim to keep you informed as they go along, all of this may be accurate if you live in a nice neighborhood! When they came to my house the literally dropped off a load of workers in regular street clothes and none of them spoke nor understood the English language!! They proceeded to rip my roof apart WITHOUT informing me that they were not responsible for lying down tarp to protect the inside of my attic!! I had to call their supervisor when I noticed what was going on and was told that they do not tarp the inside of homes but my issue was that no one made me aware of that! So after my boyfriend came and raised hell they did lay down some tarp but my attic and stairs leading up to the attic were a complete mess!!! Oh yea and the tarp that they used on the outside of my home didn't look as near as good as their commercial showed, it had large holes in it!! One of the workers became sick but was given Gatorade and told to go back to work by some lady overseeing them and spoke their language. This was about 5 months ago and up until this day I've been complaining about UNFINISHED work that needed to be completed, of course they came out for my first complaint but I've been waiting almost 2 months for them to address my second complaint which is why I've decided to let you all know that its really only about the money with this company because their customer service skills are terrible, unless you live in a nice area.
The Roofing Guys Inc Response
11/07/2022
We have been over to look at the roof each time the customer has called. The issue is a siding and trim issue and is not related to the roof. The customer has been told that, but continues to call for roof repairs. If you would like us to repair your siding and trim we would be happy to send an estimator out to quote that for you. In regards to our crew showing up and completing the work, we will not apologize for non-English speaking employees. We made sure to have the supervisor there for communication and resolved your issue with putting a tarp inside. The tarp on the outside served its purpose and the look of the tarp did not reflect on how well the job was completed. The unfinished work you are referring to was not in the scope of our contract and we would be able to provide a quote for that. Thank you!Review from Colleen F
2 stars11/08/2021
Company has no follow up when they say they will. Dumpster they used left dimples in our driveway and marks where dumpster was. I called Gary, the salesman who said I should call office. After calling office to complain, girl told us she would put us on list - they have someone to fix these things. After another call telling her no one has contacted us she gave me Tony’s cell number. He was out with an injury and gave me another persons cell number. Had to leave message- no reply. Called main office number again got Joes number. He told me he would get someone out to look at it. I called two weeks later to Joe and he said (in a condescending tone of voice) today is Friday I will try and get someone out there today. Haven’t heard anything since. There seems to be no concern about customer satisfaction . Also when roofers were working they banged things in roof and consequently broke two pipes ( one being plumbing vent pipe releasing sewer fumes into house). When I called office about that girl said they may be able to get someone out there next week. I told her we cannot be breathing in sewer gas. She got Michael out that afternoon. But he didn’t know what he was doing. He left withh he out doing anything. When my husband called about sewer gases, Michael said oh I thought it was taken care of. He came back after going to Home Depot for stuff to “repair” pipes. We have heard nothing more from company. I would appreciate it if something could be done. PS. The driveway was just replace in April if this yearReview from Patricia A.
3 stars09/28/2021
The Roofing guys installed a new roof on my house September 21, 2021. The roof and installation went well. The advised the salesman that this was the first time I had to put a roof on. Today I went up to the attic and discovered that it was a mess with black dirt , wood and crap. Could barely walk up the stairway. I would of thought someone would of advised me that it would get dirty etc and to put tarps down to cover floor and items stored up there. I have emailed the salesman of my dissatisfaction
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