Business ProfileforRainbow Cleaning Equipment - Empire Division

01.26.22 Purchase Rainbow *** Vacuum - had issue with major heavy fiber type dust throughout my house after 2nd time using this vac. Contacted Salesman Dave (27 yr @ Rainbow) multiple times over 4 months: texted, email, called, sent photos & videos of the issue . Dave's response , "Never seen this before, don't know what to tell you, don't have answers for you". Dave made me feel like I was crazy and this vac is the best on the market. Final video showed vac spewing fibers out of my wool carpet. Requested refund with Dave & his Boss Vince & denied. After researching on google I find a 30 day return policy if buyer is unhappy for any reason https://www.rainvac.com/site-info/terms- conditions#:~:text=If%20you%20are%20not%20satisfied,within%2030%20days%20of%20delivery . I WAS NEVER TOLD THIS INFORMATION ! I HAD ISSUES FIRST TIME AND EVERY TIME USING THIS VACUMM. I WOULD HAVE DEFINATELY RETURNED THIS $3,000 RAINBOW WITHIN 30 DAYS. I WAS NEVER GIVEN THAT OPPORTUNITY. Additional issues: Can vacuum only few small area wool carpets then water must be changed •Appears vacuum is repetitively sucking the wool fibers out of my dozen area carpets • There is so much debris in the water, water must be thrown outside. Then the muck outside must be cleaned up . • Must clean plastic filter often to reduce dust • Difficulty dragging the vac around over the area carpets – requiring tank to be lifted ( very bad for my back) • Limited reach capability to clean the walls • Additional maintenance now needed on the foot of the carpet cleaner - gets clogged easily. • Much work to get the RV set up and broken down to clean up a small mess – very inconvenient • Vacuum time is double due to all the maintenance & I have to dust the furniture constantly • My back cannot take the maintenance required to use the vacuum I am extremely clean & this vac creates dust ! I've had a ***** *** for 25 years - never had any issues. Only maintenance was to change the dust bag. What was I thinking!