Business ProfileforWM Movers, Inc.

Note: My name is *********************** and I'm an attorney licensed in ***********, submitting this compalint on behalf of ***** and *****************. If you have any questions kindly contact me by email at: ************************** or by phone at ************.***** and ***************** were moving from ************, ** to *******, **. As part of that move, WM Movers, Inc., was involved in the initial pickup of the household items from their apartment in ************ on June 30, 2021. WM Movers was to store the goods in **, then transfer the items to Cross Country Movers on July 27, 2021 to complete the move to *******, **.WM Movers was paid $1,600 to complete their portion of the move.On July 27, 2021, WM Movers failed to transfer all of the items to Cross Country. After delivery of the items to ******* on August 8, 2021, several pieces were noted as missing. An insurance claim was then filed with Unirisc/******************* on September 21, 2021. listing the missing items. On or about September 30, 2021, the *****es received a call from ***********************, an employee of WM Movers. He stated that he had the missing items on his truck, that he was currently in *********, and could deliver the items to the *****es that day for $500.************** initially refused to pay the additional amount, stating that the services to WM Movers had already been paid in full. *** ******* replied that without payment the items would not be delivered, and instead would be returned to ** until the matter could be resolved. Realizing that the items would then be out of their possession for an undetermined length of time, ************** agreed to pay the $500 which *********************** insisted be upfront and in cash.The delivery was set for October 4, 2021. That evening, *********************** delivered the items to **************, and Yair was paid $500 in cash in full.The *****es seek a refund of the $500 as they should not be charged to correct the mistake of an incomplete transfer for which WM Movers was liable.