ComplaintsforWM Movers, Inc.

• Initial Complaint

  11/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Note: My name is *********************** and I'm an attorney licensed in ***********, submitting this compalint on behalf of ***** and *****************. If you have any questions kindly contact me by email at: ************************** or by phone at ************.***** and ***************** were moving from ************, ** to *******, **. As part of that move, WM Movers, Inc., was involved in the initial pickup of the household items from their apartment in ************ on June 30, 2021. WM Movers was to store the goods in **, then transfer the items to Cross Country Movers on July 27, 2021 to complete the move to *******, **.WM Movers was paid $1,600 to complete their portion of the move.On July 27, 2021, WM Movers failed to transfer all of the items to Cross Country. After delivery of the items to ******* on August 8, 2021, several pieces were noted as missing. An insurance claim was then filed with Unirisc/******************* on September 21, 2021. listing the missing items. On or about September 30, 2021, the *****es received a call from ***********************, an employee of WM Movers. He stated that he had the missing items on his truck, that he was currently in *********, and could deliver the items to the *****es that day for $500.************** initially refused to pay the additional amount, stating that the services to WM Movers had already been paid in full. *** ******* replied that without payment the items would not be delivered, and instead would be returned to ** until the matter could be resolved. Realizing that the items would then be out of their possession for an undetermined length of time, ************** agreed to pay the $500 which *********************** insisted be upfront and in cash.The delivery was set for October 4, 2021. That evening, *********************** delivered the items to **************, and Yair was paid $500 in cash in full.The *****es seek a refund of the $500 as they should not be charged to correct the mistake of an incomplete transfer for which WM Movers was liable.

  

  Business response

  02/01/2022

  Good afternoon,
  To whom it may correspond to answer this claim #********, when the move of the household goods were transfer to Cross Country Movers, they left behind the missing items and we didn't noticed it, after the time passed we realized we have them in the storage, and also we were going to make a long distance trip for another customer, as we were going close to the *****es, we decided to send the missing items as well and delivered them on October 04, so on what we concern the charge of the $500 were consistent and no refutable as we were completing the task that  Cross Country Movers didn't complete properly.

  Thank you very much!

  Kind regards,

  ****MOVERS, *** TEAM

  **************

  Customer response

  03/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  Reply:

  1.       WM Movers failed to transfer all of our items to Cross Country Movers on July 27, 2021. They admit they “didn’t noticed it” when items were left behind. Due to their negligence during the transfer, several items went missing.

  2.       Delivery to our new address was not part of our contract with WM Movers. That was not their responsibility. They should have contacted Cross Country Movers to complete the move once the missing items were located.

  3.       We did not owe WM Movers for delivery as that was not part of our contract with them. We had paid Cross Country Movers for that service. However, WM Movers moved the items without contacting us and without our consent, and then withheld our items until the demanded payment of $500.00 in cash was made. Payment was made under duress.

  4.       WM Movers should return the $500.00 they charged for services they were not hired to perform. They caused the problem due to their negligence and then sought and received payment to correct it. Instead, once the items had been located they should have notified us that the items had been found, and then contact Cross Country Movers to complete the move.

   

  If you need further information, please feel free to contact us.

   

  Thank you,

   

  ***** and *** *****

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  

  Business response

  04/27/2022

  In response of complaint # ******** to whom it may correspond:
  WMMOVERS was in charge to transfer the belongings of the *****es to Cross Country Movers, as it was stipulated before, WMMOVERS locate the belongings of the *****es on the loading dock for Cross Country Movers to pick it up and deliver it to them, but CCMovers failed on the pick up and left items behind, as WMMOVERS already complete their part of the job, the workers left the storage and neither Cross Country or WMMovers noticed the items, as the crates where already closed, on the following days workers of WM located the empty crates with the forklift to their places. As after the *****es contact us in regards of their missing items, on September 30, 2021 WMMOVERS contact them first before **** ******* via email requesting to call us back because we had questions in regards of their move, to inform them as well that the items were found in one of the crates and offer them the possibility of delivery due to we had this upcoming move to Las Vegas, the *****es agreed and we send the driver to complete the delivery, due to all these reasons and also the agreement stated with them first, the charge of $500 is irrefutable and fair for the job we finished on October 04, 2021.
  Thank you on advance.
  Kind regards,
  W.M.MOVERS, INC
  

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