ComplaintsforValu Muffler & Brake
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Complaint Details
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Initial Complaint
10/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was having my ******** **** **** serviced at this repair shop and the service technicians where putting random numbers in the sys6 for the milage and when I went to trade in my ******** **** **** the car fax showed the incorrect millage and that caused smaller that stated that the odometer was rolled back. I contacted Value Auto center spoke with the Manager Anthony explained what was going on and then my partner and I went up to Value auto center and spoke with the manager Anthony personally and he stated that he would contact ****** and get the errors corrected. I took my ******** **** **** up to the ******** **** dealership to sell my car to the dealership and they ran a ****** and the previous issue from Value auto center had not been corrected. The ******** **** dealership had also confirmed that my odometer was the original odometer and that the milage reported by Value auto center was indeed incorrect and they also tried to reach out to value auto center to have the issue corrected and recieved no response.. my partner also contacted value auto center and received no response as well. This issue is preventing me from recieving the full trade in of $1300.00 to only $2500.00 and I need for this issue to be taken care of.Business response
01/04/2022
Business relayed to BBB:
****** made a mistake upon entering the mileage of her vehicle. We called ****** and they were going to correct it. This would take some time to update. She wanted to get a new car but because of the mileage issues she wasn't going to get full value for her trade. We did tell her wait but she made the choice not to wait and got another vehicle.
Customer response
01/04/2022
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The milage was reported incorrectly by the employees of Value on several occasions and was not rectified by value. I had to take my vehicle to the ******** **** dealership where they actually removed the odometer to check the serial numbers which showed that the actual mileage was correct and that there was no odometer roll back on the vehicle. It was also then reported to car fax the correct mileage on the ******** **** because upon the ******** **** dealership pulling the car fax the milage that Value Auto reported was still incorrect. The ******** **** dealership then contacted ****** and correct the milage that was on the odometer.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.