Business Profileforpoolsupplies.com

Jul 20, 2024 7:30 AM - seller was advised the pool ladder did not pass the pool inspection for our town. I had to go out and purchase another ladder in order to open our new pool. I have provided photos of the ladder, the seller and I have been in communication since July 20th asking for a return label. I have met every requirement of theirs but no return label On August 5 the seller states because the pool ladder entered pool water I could no longer return it. No where in their return policy does it say the pool ladder can not enter pool water or no return. " Aug 5, 2024 5:47 AM Hello, Thank you for that information, as it was put into the pool it is no longer resalable. We understand that it is not up to code but as it was in the pool it can not be returned. You might be able to sell it locally or online. We again sincerely apologize for the huge inconvenience. Sincerely, Aleks W. Customer Service..." Return policy as stated : " Returnable Yes Resolutions Eligible for refund or replacement Return Window 30 days from delivery Refund Timelines Typically, an advance refund will be issued within 24 hours of a drop-off or pick-up. For returns that require physical verification, refund issuance may take up to 30 days after drop-off or pick up. Where an advance refund is issued, we will re-charge your payment method if we do not receive the correct item in original condition. See details here. Late fee A late fee of 20% of the item price will apply if you complete the drop off or pick up after the ‘Return By Date’. Restocking fee A restocking fee may apply if the item is not returned in original condition and original packaging, or is damaged or missing parts for reasons not due to seller error. See details here. Return instructions Item must be in original condition and packaging along with tag, accessories, manuals, and inserts. Unlock any electronic device, delete your account and remove all personal information. "