Customer Reviewsforpoolsupplies.com

BUYER BEWARE .. if I could put a -5 I would. Do not buy it from this company unless you want to throw away money. Their customer service is horrible. Their return policy is almost non-existent and even worse if you buy from them through ******. Do your homework and find yourself a better business. This business clearly does not belong on BBB but I guess you can buy anything nowadays...

I purchased a pool ladder, and it has been 7 days, and no one knows where the ladder is. I have spoken to ***** 4 times and pool supplies 4 times. They will not refund my money until 3 more days pass. My pool has been up, and we cannot swim in it because we can't get a ladder. we were supposed to have it 4 days ago, then when they send us another ladder it will take another 4-5 days to receive. We are torn because we can't get this size ladder anywhere else. This supplier even sends to ******. I am so upset I could cry. Everyday kids ask is ladder here? I feel like they should overnight us a ladder. I am so frustrated right now there is nothing else we can do. I feel taken advantage of and no one cares. I can't afford to order another ladder when I have not been reimbursed for this one, I am a single mother trying the best I can.

I had the same experience with Pool Supplies, Inc. I ordered what I understood was the correct lining, but it turns out I needed a different lining. The box was opened, but liner was left in the box - never removed. Company would not allow me to return the untouched product. I will not do business with these folks again and recommend you contact a local provider who can get the right product to you. It is ridiculous that this group will not take returned product that never left the box and the box was in perfect condition. Probably the only way they make money.

After a first issue with Poolsupplies.com, I have had a second issue with them on an order placed before I had the first issue. I placed an order for an item which I received a notice that the item had shipped. Four days after that, ***/**** indicated they had still not received the package. When I contacted their "customer service," they acknowledged that the order hadn't shipped, but would not issue me a refund on my credit card. I was told that the order just went to the floor and that I needed to give them one more day for the item to ship and if it didn't, I should call them tomorrow to discuss "next steps." When the item doesn't ship tomorrow, I will instead notify my credit card company to not pay them since they said they would ship something, didn't, and will not refund my credit card. I've never had a company that does business online behave in this manner. This is a horrible company to do business with and I strongly recommend not doing any business with them based on two horrible experiences with them in less than a week. Extremely customer unfriendly.

Ordered a pool cover from them because it was guaranteed for 3 years and 5 years limited. When it arrived 2 of the metal rings weren't in the holes where they belong and After 1 year it started falling apart and they won't honor their guarantee.

Word of advice, DO NOT purchase from this company, Poolsupplies.com!! We purchased a ******* Blizzard Supreme Plus Winter Cover with Waterbag Kit for our 10x33 above ground pool which has a surrounding deck. The cover was supposed to be top quality but the quality is extremely poor. The straps to supposedly hold the waterbags in place are ridiculous. They do not secure the waterbags in place at all, they can easily be moved out of the straps. The waterbag material is so thin you can see the water in it. They are not worth more than a $1.00 beach ball. When we received it, we put the cover on and filled the bags with water only to find out 2 of the bags had holes in them and leaked water!! I emailed customer service and was told, as per their policy, no returns will be accepted if product is opened. Excuse me?? I told them how is one to know a product is defective unless it is opened?? It does not make any sense. Are people that ignorant?? I even offered to accept a replacement cover instead of a refund. I suggested they adjust their return policy to account for the fact products MUST be opened to verify the product is as stated. But once again I was told since the product was opened, they could not do anything for me. So we are out of $238.48! I thought Poolsupplies.com would stand behind their products but apparently once they get their payment they do not care if you are not satisfied. I will never buy anything from this company again! I want to warn the public to not patronize this company as well.