Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On August 10th AVA roofing replaced my roof, including new drip edge. I'm not sure if it happened when they installed the drip edge or when they removed it (wife saw gutters bending away from house when they removed the last bit on demo day) However at some point the seal between the gutters and the fascia board is broken and now leaks water. I had to pay to have these sealed after siding was installed a year prior and had no issues until the roof was installed. They did send someone out twice the 1st time the guy made a valiant effort unfortunately he didn't seal it all and it turns out they still leak. I have contacted the business, and they now say it is not their responsibility. How is this? I get water in my basement when there is leaking from the gutters. Gutters are meant to direct the water away from the house and you more than likely broke the seal on demo or install. I will be pursuing this matter further if there is no action from the company. 18K should not give you water problems, or any new problems that weren't there prior to them doing the work.
Business response
10/31/2023
We have replaced the roof but we did not do anything with the gutters or the leaf guards. We checked the photos and there was no evidence of caulking the gutters. We will caulk the gutters/leaf guards to the back of the gutter per homeowner request. We will not take any liability after the caulking is done.Customer response
11/02/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also have spoken with AVA directly and was told that, they would call me to setup a time and date. This has not happened yet. So I am happy with their resolution, so long as the repairs are done. Regards, ***** ******Initial Complaint
09/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Hired to replace roof and gutters. Gutters installed 6/1021. Do not drain properly. Contacted them 3x to no avail.Business response
11/03/2021
BBB spoke to Tony at business and the following was relayed:
This was taken care of. There was no standing water, which we were able to confirm with the customer.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.