Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We brought the car to get the transmission repaired, we were told the transfer case was rebuilt. In 3 months it broke again, after a month they had the car in the shop they said it was fixed. The check engine light was on again after 2 days of gettingit back. It broke down again in 2 months, same issue. Another month in the shop. Check engine light on again, we went to a different repair shop they said it was not rebuilt, another 2k to fix it right, it was done in 2 days.Business response
10/09/2023
BBB spoke to the business owner and the following was relayed: I emailed you the invoice and paperwork for this customer. First of all, this customer did not buy a transfer, he bought a used transmission. That is what is on the invoice, that is what he asked for, that is what he got. This customer wanted to keep cost down. So in order to do that I said that they could buy a used transmission. That is what they elected to do. The chose to buy a used transmission. A used transmission is what is on the attached invoice. A used transmission is what they got. As far as warranty work. It states in our paperwork that all warranty work has to either be done here, or approved by us prior. That was not done. That voids the warranty. I'm not sure why their transmission keeps going out every few months. It is odd that the complaint was filed on the last day of the warranty as well.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.