Customer ReviewsforCountry Suburban Heating & Air Conditioning & Sons, Inc

Very disappointed in this company for what they allowed to happen to a 98 year old, Deaf, and legally blind gentleman who lives on his own, in the dead of winter, during our coldest spell in January 2024. With temperatures below freezing, gentleman's heater went out, his elderly neighbor called this company via using the ****** *****...said company sent out "workers" who did absolutely NOTHING, leaving the gentleman with NO heat, NO heaters, NO call to Social Services or for additional help AND ON TOP OF THAT...charged him $309.88, which he paid, not knowing any better. I called ******** ****, only after discovering that this elderly gentleman was left with NO HEAT, sitting in his old recliner, near a stove for heat, with his winter coat on for FOUR DAYS!!! ******** **** said the Emergency Switch was in the OFF position, they fixed the issue to restore the heat. I contacted Country Suburban and spoke to a Kathy, to try to get through to a manager, left several messages, then called an Erica, a week or so later, again left messages and requested they send me an email with the invoice of service and payment received, to which I have never received anything via email for "work" done. After my call to Erica, someone named Nick M****, I believe the Service Manager, called me and I explained what happened, in which he used the excuse about the worker being "new", etc...etc.. Nick said he would get to bottom of this and call me back, to date...NO CALL! I got a call from Harry Gee, I believe the owner, and explained the situation again, as Nick had not conversed with his boss....per Harry, and I quote, "We will make this right......this is a "family business"........Needless to say I have NEVER HEARD BACK FROM EITHER EMPLOYEE, even after WEEK'S of repeated phone calls and messages! *in order to leave review had no choice but to give it a star, DEFINATELY not deserving of this!!!!

Harry was very responsive and his crew was great as well. They completed the project in a timely manner and we were happy with the heating system that they installed.

Please do not do business with this company as they are terrible right from the start of Harry gee coming to my house to give me a quote. His words were “I GOING TO GIVE YOU A HECK OF A DEAL”. Boy did he ever. NOT. First off we purchased A heating and air conditioning unit they came to the house with just the heating unit so back to the shop to get the air conditioning unit that took a hour or more. So back with everything to install the units one worker in the house to install the heater the other outside for air conditioning, so the guy in the house cut a hole in the ceiling larger than needed to put pvc pipe for the vent and up through the vent pipe that was there. Then starts to hook up the furnace and to turn on and test the furnace, well ok it ran for a bit and quit. So the have to call a service tech to come out and see what’s wrong. So out comes the service tech who was here until midnight to tell me that the vent pipe is hooked up wrong and I have to change the limit switch, so yeah back to the shop to get pieces and parts and back to my house to repair the mess. So finally working and needless to say they were back a total of three more times and the one time the come out to replace the vent pipes they spill a can of pipe purple pipe cleaner all over my back room floor and washer, dryer, refrigerator, front of brand new furnace front to no chance of cleaning the mess because everything is permantly stained. So I call everyday to get them to fix and replace but to lies, and temporarily fixes of we will send someone out to look at the damage three times to no fix or replace anything. So HARRY GEE WHAT WOULD YOU DO IF THIS HAPPENED AT YOUR HOUSE WOULD YOU BE HAPPY I DONT THINK SO. SO THANKS FOR THE GREAT DEAL AND NOT FIXING YOR ISSUE. I HAVE STAIN APPLIANCES. All of my appliances, floor and furnace front that everyone that visits loves the color.

I had an emergency Sunday heating issue, and the team from Country Suburban Heating was there within an hour, very accommodating, clean and professional Thank You

Honestly, there isn't a better place to call on when you need any hvac or spray foam work done. Very respectful and easy to do business with. They made sure I got the best price and furnace for my house.

Today was our second use of Country Suburban and each time Harry worked with use on the cost and the employees who preformed the install worked hard and did a great job!

Great company. Attention to customers ideas and details. Harry G**and team are attentive and listen to the customer. Very detailed in installs and great communication. Highly recommend.

Had Harry’s crew retrofit air conditioning in our second floor. They were courteous neat and efficient. Jeff took the time to scope out how to lay out the duct work, blower and compressor so as to completely avoid having any ductwork and piping show. They even took 15 minutes to fix a leaky hot water heater for me that the previous HVAC company had threaded wrong. Wish they did other work besides HVAC so I could have them do other projects for me. 11 out of 10 rating!

Country Suburban came in as a last minute thought on my part to have my boiler the once over before winter, they were professional, prompt, courteous and reasonably priced. The following Spring i called for a quote to put in air conditioning. I knew it would be a project because of the baseboard hot water heat, so i got four quotes. Harry himself did the assessment and later explained the quote. Although, he was not the lowest, his explanations of the products (Lennox) and the process positioned his pricing as more than fair without any hidden surprises. His team installed quickly. They were professional, polite and didnt destroy my wifes flower gardens like so many other workers have! I strongly recommend Harry Gee & his team!

Had a new ****** Furnace installed along with new ductwork. The guys did a great job, very neat, with professional installation. They added new cold air vents and also educated me on the function of the system and new thermostat. The furnace came with a great warranty, and it is so quiet. Was a pleasure working with the team at Country Suburban and highly suggest you discussing your hearing needs with them.