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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Since January we have been attempting to get parts to fix our water heater they have stated parts were ordered when they were not made us pay for a part a month ago and now refuse to refund us due to the part not coming in and we had to buy a new hot water heater for our homeBusiness response
03/22/2023
BBB spoke to **** at the business and the following was relayed: We have been in contact with the customer and are waiting to hear back from the vendor. This is in the process of being resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.