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ComplaintsforBerkshire Eye Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/05/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had purchased glasses from this location after my eye exam on 5/8/23. I picked the glasses up last Tuesday on 5/30/23. I tried returning the glasses today on 6/5/23 after determining I was not satisfied with the glasses. Berkshire eye center states they have a 100% customer satisfaction guarantee. I was told I cannot return my glasses because I used insurance and would need to get approval from my insurance and to have them contact Berkshire eye center. I did this immediately after I left Berkshire eye center and my insurance agreed to do what they requested. My insurance called me back and stated that now Berkshire eye center states that they don’t process returns at all. I tried calling a different Berkshire eye center location to which they transferred me right back to the Valatie location. I really need help with this return as I am getting nowhere and nobody is agreeing to help. Berkshire eye center never stated there was no return policy and they acted like one would be okay with my insurance approval to which like I said now are stating they process no returns. I just read there was a 100% customer satisfaction guarantee so I figured a return would not be a problem. Berkshire eye center in Valatie seemed really offended about my return request. Please help. Thank you.Business response
06/06/2023
We will refund ******* ****** $193.80 which is the amount that he paid us for the glasses once he returns the glasses to our office in Valatie. Mr. ******'s insurance company doesn't allow a frame change, but we can refund him and reinstate his benefits with his insurance company.Customer response
06/06/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ******* ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.