ComplaintsforIsrair Airlines and Tourism Ltd
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Complaint Details
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Initial Complaint
03/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We flew from GNB, ****** to ***, ** on the 4th of February 2023. We were supposede to fly at 10:00 oclock local time and flew at 14:05 local time. Flight number: 6H142 Our flight was over 4 hours delayed and according to the European Law we are entitled to a compensation, that the company is declyning to give us even though there is a *********. The have offered 120 EURO and a gift card to their company and we are entitled to 400 EURO refund. I would like help with receiving a refund for 400 for a group of 7 people that travelled. The customer service has been a disgrace and their lack for customer care is embarassing.Initial Complaint
12/06/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought 2 airline tickets for the price of $566 on July 10, 2021 to fly from ****** to ******. On July 11, I cancelled the flight due to COVID restrictions. According to consumer protection laws, I was supposed to get a full refund because I cancelled the flight within 24 hours and 7 days before the flight. The company sent me an email confirming my cancellation and promising me a refund within 21 days. Unfortunately, I did not notice that the refund was never given until a few months later. I have been trying to get into contact with the company but they dont have a phone number for customer service. I tried emailing and contacting them through their social media but all I receive is an automated reply. I tried to submit an inquiry but the whole website is in Hebrew and the order number I was given months ago does not work. I just want my refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.