Business ProfileforHonda of Valley Stream

I took my car is for service on 12-18-2023 because of a transmission error message. ***** service adviser said that they will not look at it until later on that day, so I left the car. On Tuesday 12-19-2023 ***** called and said the Torque Converter need to be changed and is still under warranty and will have the car on Thursday-Friday cause parts needed to be ordered. Friday (12-22-2023) came car was not ready so I said I need a loaner car cause its Christmas weekend. ***** called me the next week saying that a nut is stuff, and they need to cut the axle out, I said did you try heating it he said yes. I didnt understand this because I have changed axles in many cars. I said change it BUT put the old one in the car because I want to see it. After paying $633.34 on 1/3/2024 my car was handed over to me. Its then I look in the trunk to see the old axle intact and not cut. I showed *************** said that is what was told to him by the Tech. I spoke to ************** manager (****) that said he would speak to the service Manager (******) who called me and said that it was changed because they know it will make noise later on down the road. So, they always change the axle when changing torque converter. For the life of me this Is the worst excuse for ripping someone off how can they know when and if that part is going to fail if they didnt remove it wrong. You can see the air hammer marks on the bracket where bearings sit inside. You dont hit a diecast part unless youre looking to break it. How can they say the bracket seized to the axle when its all one part. You can see that the bracket was not broken nor was the axle cut. I do see the air hammer chisel that cut into the bracket compromising the bearings that sit inside. I never chisel a bracket unless Im looking to break it. So why was I charged for a new axle and $180 to cut an axle that was not cut? Concern: FOUND AXLE AND BRACKET SEIZED AND REQUIRES CUTTING IN ORDER TO REMOVE cost: $180.00