![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHeartStart Training
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed up for a PALS course with this company and they charged my credit card $275 for 4/9/2020, they called and canceled my course on 4/6/2020 saying that they did not have an instructor for the course. Despite several requests and phone calls refused to offer me a refund telling me that I needed to reschedule and stating that there was fine print on the website that you are not buying a course your are buying the option to schedule a course with them in a certain window of time and even though they had limited course offerings do to covid, they refused to offer a refund. Even if no refund is offered, I find this to be a concerning business practice as there is no accountability for them to offer the classes or fulfill classes that they sell; this was also not clear to me as the buyer when I signed up for this class. Based on online reviews, I am not the only one who has had their money taken by this company and their questionable business practices.Customer response
05/22/2022
Better Business Bureau:
At this time, I have not been contacted by Heart Start Training regarding complaint ID ********.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.