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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I visit **************************************************** 5/12 for a doc app. I use the valet parking as I did before. Upon picking up my car I notice a scratch on the passenger bumper. My car is a 2022 new *** x4 which I owned for about 3 months. Upon noticing the scratch I immediately went back to the guy who returned my car and ask him where was it park because there is a scratch on my car. I then requested to speak with the manager. The manager began denying that the scratch happened with them. I was certain it happened after I gave them my car. My car beeps for everything it get close to and it is brand new. I am sure someone parking a car that does not belong to them will probably bypass the warning beeps. The regional manager by the name of ******* told me he is going to request the video that will show if I pulled in with a scratch or not. He ask me to give him 1 to 2 days and he will be able to get back to me. A week pass I heard nothing from ******* or anyone in this company. I called 3 times two times speaking to a representative by the name of ******. She ask has ******* reach out to me I said no, now 2 weeks has pass. I am getting very angry now because I am getting the runaround. She said she will reach out to management regarding the situation. ******* finally called today 5/26. He starts by saying he was calling but his number might had came in as scam or block. I do not recall getting neither but I didnt want to go back and forth with him. He said he put a claim in to the owners the same day it happened which was 5/12. He also said it is not unusual for them to take some time with the claim. He stated that he wrote he do not feel the scratch happened there. I told him you do not have any professional training or mechanical history to make that judgement. I am sure it did.I ask him what about the video that you told me you will request to determine if the scratch happened there. He said oh I couldnt see anything form that video its on the roof and is too far.Business response
06/23/2022
To Whom It May ***************** are in receipt of the Complaint # ******** regarding *****************************.
Please be advised that the claim was reported on May 12, 2022. However,through our thorough investigation, we found no evidence of this occurring at this location or due to negligence of our parking attendant.
With that being said, in good faith to this customer and in an effort to keep our A+ rating with the BBB, we have offered to repair the car in one of our licensed and authorized repair shops, while guaranteeing all worked performed.
Should you have any questions or comments, please do not hesitate to contact our office.
Yours truly,
*******************
President
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.