ComplaintsforCentral Veterinary Associates
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Complaint Details
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Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My cat had a medical issue on Monday, December 12, 2022. At the time of admittance to the vet, the receptionist quoted me a bill of $3370.00 for a laceration repair, which I understood and paid with no issues. She said that I would be called later that day and informed of how the surgery went. I was given a consent form to sign stating, I understand that conditions not known may make it advisable that other surgery or treatment be done and I authorize such other surgery or treatment when and if they are deemed advisable. To my understanding, this meant that if any issues were to arise during my cats stay, I would be advised of the issues first and foremost and then be giving my consent to such procedures. However, later that day, I received a call from the veterinary office stating that the doctor had preformed far more than a laceration repair. It was stated that he had went in and cut out a part of my cats intestines, resulting in an additional $3280.00 being added to my bill. On top of that, my cat needed to be supervised 24/7 at a veterinary clinic for days after this because of this unauthorized procedure, resulting in even more costs, at this point, totaling $10,000. I was never advised that this additional, extremely invasive surgery would be taking place and was only told after it was completed. Had I been properly advised of this, I would not have consented to it. Also, she had to spend additional days in a veterinary clinic being monitored, which caused me to incur even more costs.I had no choice but to pay the remainder of this bill, as the form I signed stated that I would not be getting my cat back if I did not pay in full and I would be responsible for the bill even if the doctor disposed of my cat in whatever way he sees fit. My cat died shortly after the unauthorized procedure. It seems that practices such as this are commonplace with this business while looking at reviews online. I would like to warn others not to bring their animals here.Initial Complaint
02/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on *** 14 2023 my dog cut himself after hours and was taken to the above vet office since they are open 24 hours...i was not able to take him so i had an aasistant take him.he needed a ***** or 2 ..realizin that the person that brought him in dsidnt speak much english they sent him home with an estimate of **** plus 500 for an overnight stay.they wanted me to authorize it.seeing this inflated estimate i instructed them to only ***** him and give him pain meds..their response was all or nothing and sent him home while charging my cc 342...the following morning my wife took him to our vet and was charged 643 for treating him while also included in the bill were other item the vet recomennded unrealted to his injury i am enraged that a vet would take advantage of a desperate situation and would send home an injured animal without any treatment..how cruel.. their license should be revoked for trying to ***** people ...i am uploading the setimate and the cc charge and then the bill from my vet for 643Business response
02/17/2023
Shame on ******************, His elderly dog was brought in on emergency to our practice with a deep laceration at the base of the tail after possibly being hit by a car. (dog was brought in after being found in the middle of the street) Our doctor felt it would be negligent to sedate this pet without proper diagnostics. She was concerned about internal bleeding and possible fractures as pet was having difficulty walking. Yes, anyone can "sew up a laceration" but not doing a proper work up is malpractice.Customer response
02/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
shame on them for their response...
my dog was walking just fine and it was clearly just a cut ... to estimate a cost of **** for a ***** or 2 is criminal.
they also charged me 295 for the office visit when the going rate is between 75-100
they clearly tried to take adavantage of the situation.. ionce again **** for treating a cut leaves me speachless.. i am investigating other options if a refund isnt fortcoming.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Initial Complaint
06/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We brought our cat in because we thought he might have eaten some rat poison. We arrived at 8 a.m.and saw a vet she told us that they would have to keep him overnight,give him fluids, run some test and monitor his temperature. My wife asked how much this would be. They gave her a price and my wife asked them to explain. They said that the price was for a 24 hour stay and the test. We agreed. Later in the day my daughter called for an update and they said that the cat was doing well. When she told them we would pick him ** in the morning they said that we could only pick him ** in the afternoon and incur an extra charge for the following day. We said that we were not informed that we could not pick him ** in the morning when we agreed to pay the first time. They told us that in order to not incur the extra charges we would need to pick him up that night. We picked him up the same night. He had a 12 hr stay but they charged us for 24 hrs.In short this sounds like a form of bait and switch because we asked the question and they told us 24 hour stay. There was no form of compensation for picking him up early. .
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.