Business ProfileforFancher Appliance - Plumbing, Heating, and Air Conditioning

Date of transaction-Thursday, November 2, 2023 Paid in full, 193.01 11-2-2023 I set up an appointment for an estimate for a new water heater and an automatic water filler for my boiler. Also to address a water pressure issue. The employee came out on the above date. First he took pictures of my present water heater and the surrounding area stating that he will pass the information along to, Jordan, who does the estimates. He said Jordan will call me that afternoon with the estimate. Next he addressed the water pressure issue, which he recommended replacing the shower head, which I did. Next he added chemicals to my boiler to clean the inside of the pipes noting that they will come back and flush the pipes. Jordan never called that day. After two days, Saturday, I called the business asking for the estimate, which I paid for on 11-2-2023 on an iPad like device that the employee carried with him, I did not receive a receipt. On Saturday I spoke with Kyle, the owner of the company. He took my info and said he will call back in a few hours with the estimate. He never called back. I called back that Monday and spoke with Emily who said she will have Jordan call me. He never called but Emily called back and asked me to set up a date to have the water heater and boiler water refiller installed. I said I’m not having anything installed until I get an estimate for which I have already paid for in full! She said they will get back to me. I haven’t heard from them since. My thoughts are they are very disorganized. Or they are so busy that they do not need my business. Or a combination of the two. I’m disappointed that they will not give me an estimate for which I paid for! They instead want me to have the work done without knowing how much it will cost. Is that fair? I want it known to the BBB that this was my experience and to let others know that this is how they treat their loyal customers. I have spent thousands with them over the years, it is sad how they treated me