ComplaintsforKF Bridal
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Complaint Details
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Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello I ordered a dress from them that is all wrong! The arms are too short. The length is too long. It’s way too baggy in the chest and waist area! Order ID: ************ I contacted them about this on 09/27/2023 and have been going back and fourth with them since. The last message I got from them was on 10/24/2023 and it said, “Hi, We are working on it. It is taking this long because we found out that the measurements you gave us are different.” Which is not true because I had my seamstress take my measurements himself. This dress was for a wedding I was in and it has been way over by now. I’ve asked for a refund and even asked if I could just have a different dress made instead if it would be easier for them and have heard nothing back. I ordered this dress on Aug 13, 2023 in the amount of $104.98. The Order ID: ************ I just want my money back for a dress I was unable to wear because they messed up the measurements.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.