ComplaintsforJ J Cramer Inc

• Initial Complaint

  10/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Deposit was taken for work that was not performed. $13,000 in total was given. After 7 months JJ Cramer stopped responding.

  Business response

  11/12/2021

  I received you letter on 10/21/21 about a complaint against my business. I've gathered all the invoices and information together to respond to that complaint. As you can see, the first check we received was dated April 8, 2021 for $3000.00, that was to reimbursed us for the deposit we paid the architect for his fee. The second check we received from **** ******* was dated May 14, 2021for $10,000.00, and that was for other work already in progress or completed. We paid someone to clear the lot, we were working with a guy for the septic system design, and balance for architect, plus a little extra for other things my business was doing to get all the approvals to get started to build a house. I put together an invoice for all the work we completed or that was in process of being done, also we made out a check for the credit balance because we stopped working on that job. Now to address this complaint: I had been working with **** ******* for months before we received any money from him, my time that I did not bill him for. I was working with **** to get ideas of what they wanted their house to look like. I would do drawing of it, so that way when we did meet with the architect, we had a pretty good idea of what our customer wanted. I also was working with others to get the septic work in progress, to get someone in there to clear the lot, working with village building department to see what we needed and just in general to get this job moving. I've enclosed copies of his checks, my invoice and a copy of the check we made out to give Mr. ******* when he comes here today. He called yesterday and wanted to get together and talk, he said he was going to call BBB and cancel the complaint, but I'm am still going to address the complaint because it is so wrong. He stated in the complaint that I stopped responding to him. Well, I had to go out of town for a few days and while I was gone (in July), Mr. ******* cancelled the mortgage company he was working with and called to tell me that and he being rude and giving me a hard time so I told him I'm not doing the job anymore. I talked to him when I got back in town and nothing had changed, I was not going to do the job. I don't need people talking to me bad and giving me a hard time, I was doing the job as a favor because he used to be a neighbor, but I didn't need the work and the attitude. Mr. ******* called me in September and wanted me to get the invoice together to see where the money stands. I have been really swamped with work this year and didn't get right to it, but I new it was close to what he paid. I figured it all out and I wrote a refund for the difference, but please note, I did not bill him for all the time I met with him to get ready for this job. As far as me not responding for seven months, it has in no way been seven months and I've just been crazy busy this year. **** ******* is supposed to meet with me today to get the invoice and the refund check. I just want to get it over and done with and never deal with him again. 

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