ComplaintsforElite Custom Landscaping
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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The contractor did not complete the job by agreed upon date. So we reached out to another contractor to finish the work and after inspection discovered many problems 1. Pool coping was done incorrectly and will need to be taken out which may damage pool or coping edge. 2. All Materials were not delivered. (Pavers) 3.Pavers that were laid need to be redone as they are not level or properly graded for rain water run off. 4.fire pit was done with the wrong kind of stones for a fire pit We paid the 12,250.00 deposit plus 2,000 more as work was being done. We need this to be refunded to be fixed and properly done by someone else. After a week of trying to call him We sent him a notarized letter stating that we will no longer require his services. And asked for the remaining material to be delivered. We are pretty certain he will not do that, so we would rather everything be refunded. Also when we sent the letter we were not aware of how many things need to be fixed in addition to finished. Most concerning is the coping. He will not return our calls.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.