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Complaint Details
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Initial Complaint
06/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My complaint is that it was done wrong other contractor's have told me it is not up to ny state code. The roof still leaks. I have a 15 year warranty. I also have pictures.Business response
06/29/2022
BBB spoke to Shawn at business and the following was relayed:The customer has a small mobile home with a flat roof. The leak issues are not from the roof or my work. I have been out there 5 times in the last 2 years to address any leaks reported but the issue is with the customer's walls. They shake and move and I have told this to the customer and she has not had them repaired. The leaks are all along the edge and the wood is all rotted. I have added metal to help her but the walls need to be repaired. There are no roof issues for me to return and address.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.