Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer experience was very bad, sales person was rude, condescending and liar. I had stated to the sales person I did not want to do a deal and I felt pressured. When I wanted to cancel, the sales person turned his attitude very badly. I have all emails.Business response
11/20/2021
My apologies that you did not have a positive experience at Island Acura, it is never our intension to deliver anything other than complete satisfaction, weather you do business with us or not. That being said we are not in the business of collecting deposits or pressuring anyone into purchase something they are not 100% comfortable purchasing. I would be happy to refund your deposit, we do not keep credit card numbers on file,refunds are usually processed in person, but if you need an exception to coming in Im sure we can work something out. I see from your comments that you already filed a claim for your refund. If you did this with your credit card company already we will not dispute your claim when it comes through to us. If you did not, let us know and we will contact you directly to process your refund.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3350 Sunrise Highway
Wantagh, NY 11793-4026
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.