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ComplaintsforRed Cedar Landscapes, Inc.
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Complaint Details
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Initial Complaint
11/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10/08/2021 Red Cedar Landscapes *** of ***********************************************, mowed my lawn and my glass storm door was completely shattered. The mower was captured on my Ring doorbell and no other movement was recorded the entire day until a family member returned and saw the door. The video and pictures were sent to the company representative, they have been dismissive and non responsive. They have replaced another residents door that their employees broke. I believe the incident was accidental however I should not be left with the expense when it is obvious the mower spat out some matter at a high rate of speed causing the complete shattered pattern on impact. The door glass did not begin to fall apart until the door was opened.Business response
12/15/2021
Thank you for allowing us the opportunity to address your concerns. It is never our intention to be dismissive or non-responsive to our customer, and we apologize for not communicating more clearly with you. Our project manager has been diligently working to resolve this issue for you. He made several attempts to order the replacement glass, but had difficulty finding the correct glass for your door. The correct glass was ordered on 12/9/21. (Invoice attached). Be assured that we will be in contact with you as soon as the replacement glass arrives at our shop.
****** *****
Office Manager
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.