ComplaintsforUniversity Eye Specialists, PC
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Complaint Details
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Initial Complaint
06/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
in November 2021 i went to University Eye Specialist in there Batavia NY office. I had an eye exam and purchased a pair of glasses. I picked them up in mid December at the Lakeville office. It was about two weeks or a month later I called them back, I complained that the glasses were not right, things were not focusing as I thought they should. They told me to give it more time that my eyes need to adjust. In March I complained again they had me come back in for another eye exam. After the exam they told me nothing had changed that the prescription was exactly the same and there was nothing else to do. Two weeks ago I had to take a physical for work and when I did the eye exam portion I was unable to read with my left eye with the glasses on as well as my right eye, I was asked to read line 8 of the eye chart, first by covering one eye than covering the other. I could read line 8 fine with my right eye with my glasses. I could not read line 8 with my left eye with my glasses, but when I looked over the top of my glasses, without using any corrective lens I could read line 8 of the eye chart as well as my right eye with corrective lens. Today I went back to University Eye for another exam. Today I was told my eyes had changed, so they wrote me a new prescription and said I would need need new lenses. I already paid $425 for glasses in December and now say I need new ones and want another $479. I feel That the original glasses were never right and to get new ones and pay another $479 is wrong. I want a complete refund and then I would be willing to pay for another pair.Business response
08/04/2022
After looking into the complaint filed by patient *** ******* we tried reaching out to him to discuss what happened. When calling the phone number that we have on file a woman answered the phone and said "he is driving and can't talk. I asked her to have hit call me back and she said "sure". I asked if she would like my number and she said he has it". I have had no response and all other calls have gone unanswered. We would like to speak to the patient because we believe there has been some miscommunication and would definitely like to come to a resolution.
Thank you.
Customer response
08/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, I apologize for the delay in responding to the business involved and find that I need further interaction with this business in order to arrive at a resolution that is satisfactory to me.
Regards,
*** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.