ComplaintsforReckzo’s Crafts
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I place a order for a Photo Engraved on December 15th 2022. I was advised up front that it would be done by Christmas which I was ok with. My daughter received it on January 13th. It was not what I had ordered. It was just a picture w/o the saying on it. I reached out to Rob the same day to advise. He asked me to send him a picture of what she received. I did. Rob asked if I would like it remade, I advised yes, I would. On 1/17/23 I was advised he was working on it. 2/6/23 I reached out again to check the status. I was told by Rob he was sorry he thought he shipped it out and would send it by Wednesday and send tracking info. On 2/11/23 I asked him for the tracking info since I had not gotten it yet. There was no reply. On 2/14/23 I asked again for the tracking with no response. 2/18/23 I asked again no response. 2/22/23 Once again I asked for tracking no response. Meanwhile all messages were read. On 2/22/23 I called and was sent straight to voicemail and got a text saying he would call back. 2 hours past and I hadn't heard back so I called again and spoke to Rob who advised that he had shipped it out, but it came back because it was shipped to the wrong address. I sent him a text with the address once again. Today is 3/4/23 and we still have not received the remake. I'm truly disappointed how this has been handled.Business response
03/23/2023
Called business and he stated that the consumer should have the item by now. It is stating that it has been delivered to the address given.Initial Complaint
12/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
About 2-3 weeks ago, I stopped in to the location in sangertown mall in new Hartford ny and ordered a custom sign for a Christmas gift. I had to pay cash only with no receipt, and was told he would call in about a week maybe two when it was done. I have messaged the ******** page and no response, stopped in numerous times now and still nothing the date just keeps getting pushed back. If it is not done by Friday 12/9/2022 I would like a refund because I will have to look else where for a different sign.Business response
01/09/2023
The business owner confirmed that the sign had been made and had been picked up.Customer response
01/09/2023
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ******* ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.