ComplaintsforAspen Dental
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 3/15/2023- I went to Aspin Dental as a new patient, I was told that I needed work done that i don't agree with the pricing, I was approved for a ******* card to help pay for the dental work that needed to be done. I did not return to the dental office to have any work done, and they charged my ******* card for the visit, I have insurance that paid for the entire appointment, I have called them 3 time and they have not helped me at all, I was told that maybe i should pay my credit card bill when I told them that this is ruining my credit, I have asked them to adjust this and reimburse the amount back to the credit card and that my insurance company has already paid this bill. This is ruining my credit, that i have been working very hard to reestablish. Attached is the proof that my insurance paid for the bill.Business response
08/31/2023
Dear Sir or Madam,
Thank you for the opportunity to respond to the complaint filed by Michelle Booras on behalf of the Watertown, NY Aspen Dental branded practice, owned and operated by ITAGEGNEHOU G***** DMD PLLC. We will be responding to the consumer directly on this communication.
The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care.
I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Sincerely,
Rebekah C******
Rebekah C******
Regulatory Relations Specialist
Aspen Dental Management, Inc.
281 Sanders Creek Parkway
East Syracuse, NY 13057Initial Complaint
06/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
03/03/2022 original transaction for full set of dentures. Patient financial responsibility 2,369.91 paid on 03/03/2022. Insurance discount of 627.35 and insurance responsibility 440.74. Continue to get bill saying 1,068.09 is owed. Called Aspen and Shania said that it was because ******* **********) had not paid. ******* paid on 4/27/2023 and I am still being charged 1068.19. Missy at Aspen first said insurance did not pay, then said it was an estimate and I still owe the 1,068.09, then said she was re-submitting to insurance. Account Number ********.Business response
07/20/2023
response attached.Business response
07/31/2023
This case is still under review.Customer response
08/01/2023
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that the continued effort by one person specifically handling my case and is continuing to try to resolve the issue. Regards, ***** *****
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.