Business ProfileforNorth Country Hearth and Home LLC

March of 2023 Shane from Hearth and Home came to my house and looked at my propane fireplace. He said it needed new parts. He ordered the parts for me. On 04-10-2023 Brennon the technician from Hearth and Home came and installed the new parts. There was a really bad smell and he said it needed to burn off and then it would go away. The smell continued even when we had the pilot light on. I had to shut the pilot light off. I started the fire place up again in September and at that time I found screws in the fireplace that were never put back into the pilot assembly. The smell was so bad again I called Hearth and Home and said I needed it looked at again. On 10-26-2023 Brennon came back out to look at the fireplace and said I had a gas leak. It was due to the tube he pinched by mistake and the screws not being in correctly. He fixed the fireplace again and I was charged $202.50 cents for his mistake. I called Hearth and Home and said that wasn’t right as it was his mistake. I received a sticky note in the mail from Wendy the owner and my check that had been voided. The note stated I hope you get better service elsewhere. After the fire place was fixed for the second time in October we still continued to have a really bad smell. I had to get another opinion as I didn’t trust that the fireplace was fixed correctly so ******** ******* came out on 01-08-2024 and the technician started going through the fireplace and immediately noticed a gas leak. ******** fixed the gas leak. Then he said they put the wrong pilot assembly in our fire place and that was also causing a gas leak. All together this went on for 10 months and I have never been through so much stress or frustration as I did with this situation. I had to have all the correct parts put in again. I am asking for a refund in the amount of $594.91. The total bill I'm attaching was for $774.90. I am keeping the remote control that was for $180.00. I can return the wrong pilot assembly if needed. Thank You.