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ComplaintsforA Cut Above Landscape and Lawn Care LLC
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Complaint Details
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Initial Complaint
04/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I stated via email (Sept. 2021) that I didn't want fall clean up services from the company that year & that I may be interested in spring work & mulching for 2022. I received an informational form for spring work via email in March 2022 & didn't respond. I received the same form via mail 2 weeks later & still didn't respond. On April 13, 2022, the company spring cleaned my yard & mulched when I was away from home without my knowledge & without me hiring them. When I questioned the company, I was told that it was assumed based on being a previous customer that I would want services. It was also stated that they were going off my Sept email even though it was 6 months ago & I was never contacted to check for services before they arrived. The owner apologized & offered to charge me the 2021 price ($380 + tax) even though I never asked for the service. I replied that I would be willing to pay for the mulch only. I received a bill on April 21, 2022 for $186 + tax for mulch, which is still an extraordinarily high price for a company that buys mulch in bulk compared to what was dropped in my yard.Business response
04/23/2022
We wiped out the bill completely due to the mis understanding. Customer is no longer on our mailing list and we will NEVER do work for her again. Always complained about the bills from day 1 then complained when the work was not done in her time frame. So she a got a free spring clean up and mulch job on us. Mulch is sold for $33 a yard and she used 4-5 yards of mulch plus a $30 dollar delivery free.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.