Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

FX Caprara Honda has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • FX Caprara Honda

      23115 NY-12 Watertown, NY 13601

    • FX Caprara Honda

      23115 NYS Rte 12 Watertown, NY 13601

    Business ProfileforFX Caprara Honda

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    FX Caprara Honda has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • FX Caprara Honda

        23115 NY-12 Watertown, NY 13601

      • FX Caprara Honda

        23115 NYS Rte 12 Watertown, NY 13601

      Location of This Business
      23115 NY-12, Watertown, NY 13601
      BBB File Opened:
      1/28/2019
      Years in Business:
      9
      Business Started:
      6/1/2015
      Business Management
      • Mr. Jamie G., General Manager
      Contact Information

      Customer Contact

      • Mr. Jamie G., General Manager

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/18/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I bought a car from FX Honda a year ago. Shortly after purchasing I noticed that my computer system/radio would glitch, turn off completely, and my Bluetooth would only work on one side of the vehicle. Took my car in twice because the first time they said they couldn’t recreate the issue. The second time I took it in I had a video of what the computer system would do which shut off everything to do with the reading. Between the radio, the speedometer, anything that was relating to the computer as well as showing them that the Bluetooth would only go to one side of the car and then would sometimes go to all speakers if you hit a bump just right. I was told that I needed a new audio modular system and that it was on back order. Meanwhile my car is still glitching and having issues. Not only that but it will brake forcefully even when there’s no cars in the site of the sensor. I’ve told them this and made them aware even when I brought my car in and they just said it was part of the safety system the car has. But when I tell you it FORCEFULLY jolts you forward and tightens seat belts on myself and my kids when no car is visible for auto braking is not exaggerated. It’s been a year and I called today and was once again told the parts are still on back order and there’s no ETA on when they should be there. Meanwhile my car isn’t under warranty anymore and it’s continuously being a safety hazard to myself and my kids. And fx Caprara Honda is doing absolutely nothing to address the issues. I owe too much on the car to trade in and I just want it fixed so we can be SAFE! Especially when it’s doing it on the highway and also on main roads. All it takes it for one time for the car to brake on its own when no cars are in front of me and we will be hit from behind. Or my computer system shutting down and not having access to my car. It’s ridiculous.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Robert S

      1 star

      01/17/2023

      One year ago I bought a vehicle from them. I had a battery issue when I bought the vehicle. They sent the vehicle to **** and still could not fix the issue. I just went and had my vehicle inspected. The place that did my inspection said my battery was bad so I came back to FX and they told me that since I had no issues that there is nothing they can do cause of warranty running out so I guess you get a battery from here it only last a year.

      Local BBB

      BBB of Upstate New York

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.