ComplaintsforNorth Country Neurology, P.C.
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Complaint Details
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Initial Complaint
10/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was being seen for headaches and dizziness. After mris found I had brain tumors. I decided I wanted a second opinion on them and seeked a referral thru my primary doctor to upstate Nerology. They requested my most recent MRI but instead north country sent my primary the 2020 MRI to send them. This also show the tumor but was not informed about it in 2020. And it’s too old of a MRI. I have requested discs of my MRIs with no results and they say they have no record of me calling for them. called again for them today to be told it will be a few days to get them and they will call me. North Country also wanted me to see a Cardiologist and Pain Center which they failed to send the referral until I started calling 2-3 weeks later to see why it was taking so long to get an appointment call. This is patient neglect!Business response
12/20/2021
To Whom It May Concern:
This is in regards to the complaint of **** *******:
Patient never asked for a referral for a second opinion. We would have been glad to refer her out. The
MRl's of 7/13/21 and 7/22/21 were faxed to the PCP on 8/03/21. Her MRI of 7/29/20 does not mention
meningioma, that was mentioned in the MRI of 712212 1 which the she was informed of Her request for a
CD was made and has been in the box waiting for her to pick it up. The PA recommended referral to
Cardiology on 8/24/21 and it was sent on 9/01/21. It was also recommended to refer her to Dr. B**** on
10/08/21, that referral was sent out on 10/26/21. As you can see, there has been no neglect from North
Country Neurology.
Sincerely,
Patricia P******
Office Manager
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Contact Information
1340 Washington St # 3
Watertown, NY 13601-4541
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.