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ComplaintsforHairzoo International Inc.
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Complaint Details
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Initial Complaint
01/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is a Hair Salon in East Rochester. I have been left very upset with how I have been treated. Hence, early December I had my hair colored here. I told the stylist at the end of the appointment that it looked orange and I did not like it. She said sleep on it and call back and she would fix it. She scheduled a fix 1 week later on December 19th. I was still very unhappy. She didn’t like it either. She said she was unable to fix it and a manager would call me back to discuss a plan. I never received a call. Hence I called a third time and the receptionist said I should call the Webster salon and speak to the owner. I did not feel this is my job but I did call. I was told the owner is in California and won’t be in for a while. I told the store manager my issue and she once again said someone would call me back. I want my money back. This is the worst experience I have ever had.Business response
01/12/2023
To whom it may concern,
January 12th, 2023
$
On September 11th, 2022, ****** ********* had a complete color package done with Lynette M******** at the Empire Blvd. She called after saying it was orange on September 12th. ****** spoke to the DM Nicole N*****. They spoke about getting it redone with Nicole or Darlene D******. She was to call and make an appointment. She was given a gift card in the amount of the service being $137.00. On December 13th Deborah had her hair serviced at our East Rochester location with Natalie. We had no knowledge as she did not reach out to Nicole. She used $60.00 of her gift card and again complained it is orange. This being the second salon. We offered a gift card as we are not giving cash back when no cash was exchanged. This is a pattern with her. She did speak to our Manager and this was addressed. We have done everything to please her from a business point. She has slandered us on ******** and made it very comfortable.
Rhonda P*******
Corporate Operations Team Leader
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.