Complaintsfor180 Properties
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Communication is key. Alex had originally told me that my job would take a week. It was scheduled to start in Early April. We had agreed upon a price of $6400 to remove old flooring and replace with LVT that I had purchased. He had a team and they would be able to move quickly. I knew it was a large undertaking from other estimates I had. He showed up himself the first three days, then brought another worker the last two days. It ended up taking over six weeks to finish. He used a nail gun to affix the stair caps, which quickly came undone. Manufacturer suggested the stair caps be glued down. He “repaired” them and said he glued them all down, as well as nailing them again. Within three weeks I again had two stair caps completely off. I have been attempting to get him to come fix them and a few other issues that aren’t done very well. This has been going on since mid June. He doesn’t respond for days or in some cases weeks. I think he has all the potential in the world and I am happy with 90% of the work. There are some areas that are coming up as well. Last week I finally got ahold of him, let him know I wouldn’t be leaving a favorable review, and his response was to tell me I chose the wrong stair caps( I didn’t, I used the ones made by the manufacturer of my flooring) and also threatened me by saying he would claim my whole house was covered in dog urine and feces and claimed my dog attacked his worker. I will admit I had one room that did have more than its share of pet stains on the carpet. He never mentioned that my dog attacked in the time he was working at my house. Again he stated he would have a crew come and it would take a week. He brought a second worker a total of three times. His texts to me stated that his workers wouldn’t come there because of the supposed urine. This is untrue, as he didn’t even start on that area of the house until the second week. I have text messages with dates supporting all this as well as pictures of the stair caps.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.