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Find a Location

Joe's Pools has 1 locations, listed below.

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    Business ProfileforJoe's Pools

    Swimming Pools

    Additional business information

    Additional Info:

    Closing investigation / no response received / the following custom text is being added; Better Business Bureau conducted an investigation into this business, with the initial contact on November 12, 2022 with the following questions: proof of licensing in the areas of business, a list of all locations both physical and remote, what is the company's affiliation with Joe's Pool Shack, LLC and a list of all the company owners and any companies they have ownership in.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 1192, Weedsport, NY 13166-1192
    BBB File Opened:
    11/14/2013
    Alternate Business Name
    • Joe's Pool Shack
    Business Management
    • Mr. Joe Maggio, Owner
    • Ms. Shannon Maggio
    Contact Information

    Principal

    • Mr. Joe Maggio, Owner
    • Ms. Shannon Maggio

    Customer Contact

    • Mr. Joe Maggio, Owner

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/27/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    This complaint will be a waste of my time as much as dealing with this company has been through this whole process... I contacted Joe's Pools (Joe ******) on April 1st 2023 for a 24' above ground pool install. He explained there would be a contract and he would reserve one for me, both of which did not happen, no contract was ever sent and he never ordered in the pool I requested. As time went on I requested an install date on several occasions from him which I never got and he continued to give me basic answers and excuses. On May 10th one guy showed up to dig and prep the foundation which I was charged $350 for it being out of level, which I paid, but would have been nice to know what the charges would have been upfront, and I wasnt even given a days notice that they were coming so I had to leave work early to meet him. On May 25th the pool still had not been installed and Joe told me 100% it would be done the following week. June 2nd he showed up with a more "expensive" pool because the one I ordered was not even in his possession. The crew showed up and left with all the pool equipment sitting in the yard because the foundation was 8" out of level. I requested a new install date after 2 days later waiting for someone to contact me which I knew wouldnt happen, Joe called and said the pool would be installed before the end of the following week. After I waited until that following Saturday late morning, I had to threaten him that I would put the equipment by the road for free to get him to show up and do the job. The crew finally arrived on June 11th, where they charged me $400 extra, must have been in the contract I never recieved. I was able to get the pool running and just about every fitting was leaking, I tighten all but one fitting on the return from the sand filter so I called Joe from a different phone so he would answer me and request that they come to fix it on June 19th, no one has been over to fix. Don't waste your time with this company, HORRIBLE!
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tim S

    1 star

    06/21/2024

    I hired Joe to put my pool in because he installed a pool in 8 years ago for a friend and did a good job. I did not think to look into his background because of this. That was a big mistake! I am posting this to save people the nightmare I went through. Their are only so many characters that you can write so I am going to try and get everything in. Joe said my pool was finished and that all that needed to be done was the stairs cut out and the pool filled the rest of the way with water. I said okay and made the mistake of paying him the last payment trusting that he would come back and put the winter cover on like he said he would do. He was off to Tennessee to install pools there and was going to send a guy to cut the liner out in the morning. The guy came out to cut the liner and clearly did not know what he was doing. Not knowing much about pools I tried to help the guy and he was able to get the liner cut and the gasket in place. I found out later on you are not suppose to use an impact to tighten the pool gaskets, which the guy did and the gasket was cracked causing a leak. The water guy came and began filling the pool and had to stop because the walls were bowing so bad. I called joe and he acted like it was not a big deal and that you could just make some adjustments. That was the last time I could get ahold of Joe and he never came back. To make a long story short after hiring a new pool guy I found out the whole pool floor was messed up, ups and downs and 5 inches off from one end to the other. The sidewalls only had two bolts in them and the center drains were leaking in the deep end simply from only tightening them by hand. The pool walls were bowed so bad I thought it was going to let go without even being full. Also the liner was not set right and had to be replaced. Luckily I was able to find a great pool guy to come in and remodel my new pool. I also paid for the winter cover that I never received. This guy is a scammer! Do your research

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