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Find a Location

St. Lawrence Dock Systems has 1 locations, listed below.

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    Business ProfileforSt. Lawrence Dock Systems

    Dock Builders

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 456, Wellesley Island, NY 13640-0456
    BBB File Opened:
    5/11/2020
    Business Incorporated:
    5/28/2015
    Type of Entity:
    Corporation
    Business Management
    • Mr. Steve Stephens, Owner
    Contact Information

    Principal

    • Mr. Steve Stephens, Owner

    Customer Contact

    • Mr. Steve Stephens, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/30/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Last September 1, 2021 Property on: ****** **** *** *** ** *********** ** ***** Steve Stevens (owner of the company St Lawrence Docks Systems LLC) came to our camp with a contract for: *Repair of lawn and under seawall where soil had been washed out, *Bring rock fill and cover with soil cloth. Install soil on top of cloth. * Work to be conducted fall of 2021 and be fully completed by May 2022. *Steve asked for good faith money of $6,000.00 (Ck #***) Which was cashed. Soon after, camp was closed and I went back to NC. I have had very little communication with Steve since. His phone does not accept voice mail and was full. Occasionally he has picked up at assured me that he would complete. He preferred text or email. * We came back to NY in may to open up the camp. Steve was contacted around May 12th to let him know that I was returning to open up the house for the summer. When arriving nothing had been started on my lawn repair. I had to text him several times asking him to come by the camp to discuss. He finally arrived on 5-15 and said he would start the project in 2 weeks. I asked for updates yet I received none. I had to return to NC for family reasons. After texts and may attempts to contact Steve he finally returned my call on 7-15 (Saturday) and said he would be starting, yet according to our neighbor he did drop a couple of guys off. They did some looking around and measuring. Someone brought them lunch and then they left.This took all of about 1 hour. I have not been able to contact him since. I did sent him a letter and emailed Steve on August 10th asking for communication about completing the project or returning my $6,000.00. I gave him to 2 weeks to reply. As of today 8-29 i have not heard anything back. Last attempt to contact Steve was a text on August 24. In that text I did tell him that was going to contact the Better Business Bureau. Thanks for your help! ****** ******* ************ 

    Customer Reviews

    12 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Larry T.

    5 stars

    05/16/2022

    We had to replace our 60 ft floating dock that was ruined due to muskrat infestation. Steve worked with us on design and price. Dock was completed and delivered on time and within budget. We found Mr Stephens to be courteous and conscientious, as we're his employees. His post delivery follow-up was appreciated.

    Local BBB

    BBB of Upstate New York

    BBB Reports On

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