ComplaintsforJVL Tax Service
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Complaint Details
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Initial Complaint
11/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
JVL Tax Services prepared my taxes. *** is his name.. He prepared my taxes and I never received my taxes. He kept asking me if I got my taxes I kept telling him no I didn't I kept trying to contact the *** to find out the status of my taxes and the kept saying the line was busy and to try my call again tomorrow. I was never able to contact them. Then one day August 12th I noticed JVL took $435 out of my account illegally and I did not authorize him to do that. It was an agreement between us that he would take the tax fees from my taxes which my taxes did not come in yet. So when I contacted him to ask him why did he do this because I did not get my taxes back he would not answer my call and was sending me to voicemail and would not answer my texts. So I contacted my bank and had this reversed because he did this illegally without my authorization. So finally I checked the where is my refund October 25 and found out that the *** transferred my taxes in the amount of $2,275.39 was transfered to my account on October 5, 2022. I am contacting this man to find out where is my taxes and he is not answering my calls or returning my texts.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.