ComplaintsforMindful Care, Inc.

• Initial Complaint

  09/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was scammed by Mindful Care.I initially reached out looking for help with Adderall addiction as the website clearly states they specialize in Addiction Recovery. I explained in my very first email with the practice (which was over 1 month ago) my situation. I even reiterated it to the person I spoke to on the phone. I was assured that there was a doctor that could help me with medical Adderall withdrawal as I have been having an extremely distressing time getting off of it. I have to work multiple jobs to care for my family and down days are not an option. This is the only reason I made this appointment.While the psychiatrist was extremely kind, it was abundantly clear that he had no idea why we were meeting. Very soon into the appointment he informed me that not only could he not help me get off the Adderall slowly with a lower dose because he is not permitted to prescribe it through Mindful Care, but there is nothing else (especially since he works through Mindful Care) that he can do for **** am outraged that this company made me spend $175 dollars for a ten-minute appointment, when they knew, from the beginning, that there was nothing that could be done for me.They should be ashamed of the way they do business!

  Business response

  09/06/2023

  Although the patient may have been misinformed by a new staff member prior to her initial appointment, the policies around controlled substances are clearly outlined on the company website and patients acknowledge agreement to these policies during the registration process. The provider handled this appropriately. There is nothing else clinically that we can offer this patient. It clearly states on the website that Mindful Recovery treats opioid and alcohol use disorder only. We do not treat stimulant dependency. The patient said in the complaint that she was looking for a lower dose of Adderall to help her taper off - our policies clearly say we don't offer that. Please see attached our policies. Additionally, since the full appointment did not take place, we have issued a refund to the patient.  

• Initial Complaint

  07/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was mistakenly charged for an appointment that did not take place years ago. I resolved the issue and produced written confirmation I dont owe the supposed $30.00 balance but every couple months for the last 2 years this company texts and emails me I still owe it. I can never get a person on the phone and no one ever responds to my emails with the proof of the incorrect charge.

  Business response

  07/12/2023

  Hi, thank you for writing. This individual paid for 1 out of 2 sessions. We have documentation for two completed video conference appointments along with their confirmed participation in the video session.
  
  That said, discuss further we will need a HIPAA release. Regarding the balance, we cannot waive copays for legal reasons, but we can write it off if the patient is experiencing hardship.
  
  Regards,
  
  Mindful Care *************

  Customer response

  07/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I did pay the balance. I spoke to someone on the phone and they confirmed payment from my checking account at Santander Bank. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  07/13/2023

  Balance was written off. All future correspondence will be handled by a litigator.. Thank you.

  Customer response

  07/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The business said that they wrote off the balance.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  Last year I saw a provide (*******************) through Mindful Care to help treat depression. She is a nurse practitioner only and I was surprised she'd be in charge of the mental health of people and prescribing psychiatric medications (a job typically entrusted with someone who went to school for this, i.e. a psychiatrist) but help was hard to find and I just needed someone. In the end, it was a huge mistake. Within the span of 4 weeks only, we changed my medication (whether dosage, removal or addition) no fewer than TEN TIMES. After the fact I asked multiple other physicians about it who were aghast at the carelessness. The very last thing Aasta did was take me off a medication I'd been on for 15 YEARS (WITHOUT TAPERING) AS WELL AS up a dosage of a brand new medication. I spent the night in the *** My heart rate was SPIKING and dropping, I was having violent convulsions (among other symptoms) and had my very first panic attack (a door that now opened, is not closing.) I was completely terrified and suffered suicidal ideation after from the complete chemical imbalance created in my brain. I tried to reach out to Mindful Care (who employs her) to state my concern because I am deeply troubled she is still entrusted with people's health. They are not only not helping with this, they want to come after me for those visits. ON PRINCIPLE ALONE I absolutely refuse to pay for this. It could be $1. It's not the money. I have paid all other medical bills with everyone on time and in full. I do not owe anyone any money. But I REFUSE to pay for this and I INSIST on this provider being looked into. I've now passed on my medical bill to them so they can understand that this cost $2,500 (to me + my insurance.) THIS IS NOT OKAY. This woman COULD COST SOMEONE THEIR LIVES. So the bill aside, what I want is for this woman to not be in charge of people's mental health.

• Initial Complaint

  01/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I still keep receiving an outstanding bill , even though I pay already for those visit:, I keep calling mindful urgent care and no one ever pick up the phone ! I requested an itemized bill of every visits and they havent sent that to me.

• Initial Complaint

  01/05/2023

  Complaint Type:

  Order Issues

  Status:

  BBB unable to locate business

  More info

  This health care provider is harming their patients with their negligence. Theyre suppose to be helping mentally ill patients and instead they're doing more harm than good. I have been trying to get in contact with them for weeks to book an appointment. I was finally able to get through to someone today and book an appointment for 3:40 PM. I had to see a different provider since they're constantly leaving. Its a revolving door. Around 12 PM I realized I was not sent a zoom link. I then spent the next 4 hours trying to get in contact with someone. It is now 4:23 PM and Ive been hung up on by everyone I spoke to. The only person I spoke to said they couldn't do anything for me but send a message to the scheduling team who isn't answering the phone. She also said she can send me a 7 day prescription but refuses to because I don't have an appointment. Meanwhile I had an appointment at 3:40PM today and no one sent me a link. I suffer from PTSD and Anxiety which is why I go to them in the first place. I haven't had my medication in a week which is dangerous to go cold turkey with no medication. These people don't care about the well being of their patients and need to be shut down! Their treatment is now becoming dangerous. Attached are the many calls I made as well as reviews from other patients complaining of the same problem!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩