ComplaintsforLewis Tree Svc Inc
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Complaint Details
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Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They drove all over my property and ruined my grass and planted bulbs.Business response
04/10/2024
Lewis Services understands the concern and empathizes with the property owner. However, investigation revealed Lewis Services did not cause the property damage. A Massachusetts State Police Officer indicated the damage was not caused by Lewis as he accompanied the crew in front of the location on a traffic safety detail.Initial Complaint
10/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On Sept 8th 2023 Lewis tree service a subcontractor for ******* ***** * *****, used my back neighbors property to get access to my back yard. With out permit ion they pulled the truck in to trim the branches from my avocado tree that they said it was to close to the transformer. The person on the bucket truck just cut the branches and let them fall , bringing down **** cables and my alarm cables . I was 4 days of no alarm, internet or cable .The branches damaged my chain link fence , a 2x4 for a metal roof, that same night it rained and found that the roof of my work shop was damaged , a new cordless drill the case was full of water and water was dripping down the walls .I provided Lewis pictures of all the damages and estimates to fixe the problem, pictures of my shop roof that's under the trees . All damages for $ 5000, I was referred to Carolyn T***** (Risk Management) provided her pictures of drill, fence, 2x4, shop roof ,**** cables and an explanation of what happened , a few days later received an email from Carolyn stating that per her investigation Lewis was not responsible for the damages, she had pictures of branches and avocados on the roof , of course what happens when you cut branches and they fall , she provided a picture of my neighbors shop roof not mine . I contacted her right away (via phone ) told her that the picture she send me was not my shops roof , that it was my neighbors . .She offered $150 to make this problem go away. I find the amount offered will only cover the cost for the fence .Customer response
11/01/2023
Good morning, Lewis is a company that their headquarters is in New York. They subcontract tree trimming from ******* ***** * ***** ** ******** I contacted the BBB in my state of Florida and was told my complain should be done with the state of New York. If this is incorrect please advice ?Business response
11/21/2023
Thank you for bringing this issue to our attention. Our team has been in contact with Mr. ******** in order to get additional information from him so we can evaluate his claim. Our hope is to reach a mutually equitable resolution soon. Mr. ******** is welcome to reach out to me directly if he is not satisfied with the outcome of our appeals process: ****************************** ** ************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.