ComplaintsforAtlantic Hyundai

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern;My name is ****** ****-***** and around September 5 2024 I dropped my car off at Atlantic Hyundai for the ******************** was burning excessively). I was told that it would take some time to get the engine fix or ***lace with a new one. ******** from Nation Consumer Affairs Hyundai ************* was my *** and kept me informed on when my car would be completed. On 9/19/24 I was told that my car would be ***air on 9/25/24. So this morning (9/25/24) I picked up my car from the dealership and I was told that my car was completed ***air and the engine issue was fixed. Approximately around 11am my wife ***** *********** ****-***** was driving the car on Straight Path on Wyandanch NY and the car stopped abruptly and wouldn't not start back up! Wyandanch fire department had to tow the car back to the dealership. This is unacceptable to have a car released when it was not fully tested. My wife is at the hospital because her back and neck hurts from this car failure! Makes me never want to purchase a car from Atlantic Hyundai again or a Hyundai in general. Very ****** Off!!!!

  Business response

  09/26/2024

  Dealer has confirmed ********** consumption issue reported to HMA for Engine replacement. *** approved this repair dealer installed new Engine in car. Vehicle returned to dealer 09/25/24 dealer has not verified stalling issue while driving or customers complaint of stalling or no starting. Dealer is testing vehicle today for any factory defects in Engine Componet.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my vehicle to be serviced with Atlantic Hyundai on 02/01/2024. I was charged almost $2,000 for breaks, rotors and an alignment. That should not cost anywhere near that amount. After I picked up the vehicle, I spoke with my father and we realized that was highway robbery. I truly feel as if I was taken complete advantage of. My father called to question the payment to which the service representative *** responded We already got the money and hung up the phone on him. We finally got on the phone with the service manager on 02/05/2024, ***, and a back and forth went on until *** presented a resolution of a $250.00 credit. At the time, my vehicle still needed cabin and engine filters.Another overpayment took place when I brought my car back in a second time on 02/08/2024 to have this done. I was not informed of what was being taken from the credit ahead of time and was later told after the work was completed that I had $70 remaining. All that was completed was changing the cabin and engine air filters. This does not cost $180.00 The most prominent and concerning part here is that ever since I picked up my vehicle the second time, my car has been off. Its been shaking and swaying. Considering all that has occurred, I had lost trust in Atlantic Hyundai service and I went to a longtime honest mechanic in Island Park who also purchases parts from Hyundai and is aware of cost of labor and parts. He confirmed I was severly overcharged and also showed me how the alignment was not done and that nothing was moved. This is a huge safety issue considering I paid for this service with Atlantic Hyundai and was under the impression that it was done. I have sent proof and documentation to Atlantic Hyundai outlining that the service that I paid for was not done. They are unresponsive and have done nothing to resolve this issue. They completely scammed me.

  Business response

  03/26/2024

  To whom it may concern Dealer reviewed documentation with consumer as well as consumers parent. Written estimate was given to consumers via email with pricing breakdown which consumer verified and negiotated after seeking multiple pricing quotes for the same repairs. ASM submitted price quote at customers request to financial institute for check to be issued for payment was Made through 3rd party. ****** has worked with consumer over the last several months as well as offered for the customer to have repairs completed and any safety concern addressed which customer changed appt date and time several times with no notice see below documentation dealer is willing to address the customer concerns and now customer is refusing to return to dealer even though we have spoke to customer that any repairs completed by dealer carry a 12 month or 12 k warranty. 

   

   

  Hello *** *********************** we are able to assist you on Thursday and we will have a rental available for you. 
  Once you come in we will have one of your *************** to test drive your vehicle with you.
  Are you able to come in around 8:30am -9:30am for the test drive. 

   

   

   

   

   

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 85 yer old mother took and her 2015 Hyundai Sonata to the dealer for an old change and *** Inspection. The Dealer told us that ***** was a window tint that had to be removed before they would inspect the car. It has been inspected at this shop for the past two years. The manager sid ***** was a 70% window tint order from DMV and the tint had to be removed. The cars windows are etched saying 70% by the factory. The dealer manager said my mother would be arrested for having that window tint. At that point I said to bring the car back and we would go somewhere else. At this point one of the chair borne service people said he was a former cop and we would be arrested. I asked him where and he said NYPD. I am retired NYPD and asked him some insider questions which he failed miserably. So that was a lie also. This kind of thing makes the car business on Long Island not only disgusting but it perpetuates the reason people leave here for greener pastures. Beware of Atlantic *******. The still charged my mother $50.00 for an oil change after 20 minutes. The oil was never changed. These people are the worst kind of human beings.*************************

  Business response

  03/26/2024

  Good Morning to whom it may concern customer was in for service on 03/23/24 **#******. Car was purchased in ********* please see the attached vin documentation, Customer is correct prior year Inspection was completed which dealer is dealing with on an internal concern. Tint law is attached for review and was in affect during the 2023 time period. Dealer fully explained to the customer that the prior year would not grandfather the car in for inspection as it is on the independant inspector as this is there personal license. Dealer assisted customer with medical release form need for an exemption which is attached as well for review. ******** became irrate making demands on dealer that couldn't be honored. As far as this customers comments on employee's conversation I was not invovled during those conversations and can not comment on them.  Customer has all of the needed documentaion to correct this issue 

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i have a ******* mile warranty on my engine with atlantic and my cvvt intake sprocket which needs repair for *****. They are saying its not covered in the warranty but this is **** an engine issue and should be covered .. the tech straight up told me these cars have engine issues and he sees this a lot and i shouldnt have to pay. i was advised to open a case here for help

  Business response

  02/14/2024

  TO WHOM IT MAY CONCERN DEALER HAS CONFIRMED CUSTOMER WAS ADVISED PRIMARY COMPLAINT OF CHECK ENGINE LITE ON NOT COVERED UNDER WARRANTY EXTENTION TXXM WHICH IS ATTACHED FOR REVIEW. CUSTOMER WAS SUPPLIED ESTIMATE FOR REPAIRS CUSTOMER APPROVED DEALER TO COMPLETE REPAIRS ALL REPAIRS WERE COMPLETED CUSTOMER WAS ADVISED CAR IS READY FOR PICK UP.

  Customer response

  02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  im looking for a refund of my bill due to faulty parts from manufacture. 

  *****************************
  

  
  
  
  
   
  

• Initial Complaint

  12/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 12/4/2023, I leased a Hyundai Tucson SEL Convenience Package from Atlantic Hyundai located at **********************************************************************************************. The Sales Manager agreed to a price of $33,315.00 for this vehicle, however, after reviewing the contract, they actually charged me $34,792.80. They overcharged me $1,477.80 for this vehicle! The electronic contract that they use during the signing process does not give the customer the ability to review the document and the Finance Manager did not go through the numbers with me. He just moved his computer screen to my side of the desk and asked me to sign the digital signature on the screen without allowing me to review the contract. I called the salesperson, *************************, the next day and told her that the agreed upon ***** was not correct on the contract. She never got back to me. I then contacted the General Manager who sent me an email with fabricated lies. He said they lost money on the vehicle at the price they sold it to me for. Meanwhile, the price they sold it to me for was about $800 over the dealer invoice. The price that was agreed to by the Sales Manager was $33,315 and this is the price that they should be required to honor.

  Business response

  12/28/2023

  I am Legal Counsel for Atlantic Hyundai. The complaint filed by ******************* has been referred to me for reply.
  
  The assertion by the consumer that the dealership agreed to a price of $33,315.00 is not accurate. The price used in order to calculate the lease payments for the vehicle leased by the consumer was $34,792.00. All documents signed by the consumer clearly reflect this price. Moreover, the price used to calculate the lease payments was actually lower than MSRP for the vehicle and was only $330.80 more than the dealerships cost for same.
  
  It must also be noted that the consumer did not purchase the vehicle: he leased it. Pursuant to a lease, the consumer only amortizes approximately 50% of the price of the vehicle over the term of the lease. As such, even if the consumer was overcharged, which he was not, the amount would have been 50% of $1,477.80.
  
  The dealership has done nothing wrong. 

  Customer response

  12/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The salesperson, ******, asked me what it would take to purchase the vehicle from Atlantic Hyundai.  I told her that they would have to beat ************** Hyundai price of $33,615.  She said she would discuss it with her Sales Manager and let me know if they could beat that price.  The Sales Manager came over and said he could agree to $470 per month.  I told him I was not negotiating on monthly payment, I am only going to negotiate on the final price.  He said he could beat ************** Hyundai price by $300.  I said, "So the price will be $33,315" and the Sales Manager said "Yes".  I said, "OK, I will lease it at that price of $33,315".  This was the agreed upon price that should been included on the lease agreement.  However, they did not allow me to see the lease agreement when I was signing the paperwork.  They deliberately hid the lease agreement from me.  I did not have an opportunity to review this lease agreement.  And the Finance Manager did not review the numbers on the lease agreement with me.  And as soon as I realized that they charged more than the agreed upon price, I brought it to their attention and they refused to honor the agreed upon price of $33,315.  I never agreed to pay more than $33,315 for this vehicle.

    

  
  *******************
  
  
  
  
   
  

  Business response

  01/03/2024

  The consumer has not added any new information to this matter. At this time, the position of the dealership remains the same. 

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I turned in a lease vehicle and leased a new vehicle. Dealership did not pay old lease as I confirmed with financing company. I went to business and they refused to help me

  Business response

  12/27/2023

  The customer has been contacted by the dealership and was supplied the necessary backup documentation showing everything was paid properly. 

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** has had my car for 6 weeks with no loaner while I have taken ubers. The car has a 10 year ******* mile mechanical warranty. The car burned oil and the motor burnt out despite regular maintenance. After 6 weeks of holding the car and not returning calls, they told me they are not liable and I need to pay out of pocket despite the warranty. Six weeks for them to ************ I have to pay for a new motor. There is a class action suit for this exact problem with this exact year make and model, yet I have to pay out of pocket and no work has begun after 6 whole weeks of us leaving constant voicemails.

  Business response

  12/18/2023

  Dealer followed guidelines of TXXI on behalf of this customer. Engine has internal failure based on digital requested photos HMA has made a determination that lack of maintenance has lead to this failure. Warranty extention was decline by HMA not Atlantic Hyundai dealer provided estimate to repair customer declined at this time. 

• Initial Complaint

  11/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a **** Hyundai ************** on 11/10/23 My purchase was for the limited model with a tow hitch. They did not have a tow hitch on site and said to schedule a day to install. The manager told me that the sales person forgot to put the tow hitch on the bill of sale and they would take the amount of tow hitch off the price of the car. When I got home after being delayed 4 hrs to sign paperwork. I observed that they charged me $1529 for aftermarket item They only took $309 off the price of the car. On a company form they told me they owe me $1529 and named it tow hitch. Online the tow hitch is valued at $450. I callled sales manager and requested a refund of $1529 The sales manager told me they took that amount of the price of the car. I sent him a copy of the sticker price and the sales receipt. They only discounted me $309. I over paid $1200 for aftermarket item The tow hitch was never installed and they refuse to answer my emails or return phone calls. Please help in correcting this hidden over charge and they attempted to tell me it was discounted off the price of the car. It is a play with numbers and would like a refund for the amount of $1529.

  Business response

  12/04/2023

  I am pleased to advise that the customer and ******************** have reached an amicable resolution. The customer will be visiting the dealership to sign a General Release and a check will be provided to the customer once it is fully executed. 

• Initial Complaint

  11/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On their website, there was a 2019 Hyundai Sonata SE 2.4L listed.Directly under the picture of the car it says certified pre owned with a price.There is a disclaimer stating "not all used cars sold by Atlantic Hyundai are certified, however it is possible for a customer to seek to have a used vehicle certified or purchase an optional extended service agreement."Although there is this disclaimer, when you filter by certified cars on their website, this car came up. It also says CERTIFIED under the picture of the car.. it does not say simply say USED or PRE certified. The disclaimer does not say not all cars listed as "certified" may not actually "certified." On the actual car when we test drove it, there was advertising where the license plates would be stating "certified pre owned," additionally when I asked the sales person if it was certified, I was told it is. Once we got to the finance manager, we were told the car is actually "pre certified" and it would be $1400 to certify the car, despite the price listed on their website. We reluctantly settled on paying $575 for it to be certified as the manager refused to move forward with the listed price on the website. I would like to be reimbursed for this as they did not clearly advertise the actual price and listed it as certified in multiple places.

  Customer response

  11/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  11/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On May 24, I went to Atlantic Hyundai to purchase a used ***** Fe. When I saw one I liked, I said I wanted to pay for the vehicle with a bank check, no loans. As a senior citizen, I don't like to borrow. I was encouraged to take a loan so I get the best deals. I was excited about the vehicle, and they took my husband to see a truck so I did the paperwork on my own. I was told I would get the documents by mail and know the payments after processing. I have excellent credit, but over the next few days, started receiving notices of loan declines. But the reason was the overstated vehicle price and insufficient value of the vehicle. I received the loan papers and they financed $43,253.30 and the payoff was $61,248.50!! The book value of this 2020 ***** Fe is $26,250.00. After a visit to the dealership to understand this all with my family members, *************************** told us they can charge want they want for a vehicle in this climate and the amount charged was $30,225 on the Dealertrack printout. He told me I could bring the amount down by canceling the warranty and I would get a credit. Then the loan payoff would come down to $32,000.00. I received notice from Hyundai Protection Plan on June 17 that the plan was canceled as I requested. But the credit was sent to the dealership. It took months of unreturned calls to get a credit back but it was not the amount that was expected. I called Corporate, The Protection Plan Unit, and Hyundai Motor Finance, and none could help. They said the Dealer operates independently and does what they want. Today, my payoff is $36,250.00 after a $5,000.00 down payment and $3,750.00 in monthly payments. How can in less than 6 months, this be the payoff? I was clearly overcharged for the vehicle. If I were to pay this off then I would be paying $45,000.00 for this used car, with no warranty, and in less than 6 months. That's $20,000 overcharged. No one calls back. Please help get this reduced to a fair price. Truth in lending!

  Business response

  11/22/2023

  After several attempts for the dealership to speak with the consumer, the consumer has made up her mind to have her ***** of ******** handle this and speak for her. The consumer will not be coming to the dealership but will have someone come here on be behalf to discuss her concern. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩