Business ProfileforEmpire Chrysler Jeep Dodge Ram of West Islip

Such a frustrating dealership that just wants to sell whatever cars they want, not what you want. Called on a Tuesday about a car that I was interested in to schedule an appointment for Friday. They then confirmed our 2pm appointment at 11am on Friday. I drive to the dealership thats 2 hours from my home in ********** only to be told after 45 minutes of dilly dallying at the dealership that the car is in the mechanic shop and not available. The sales *** asked me what did you like about that car, I can find you something else. Like what? I came for a specific car, I scheduled this meeting 2 days ago, YOU confirmed it this morning at 11am and you knew I was coming from ****** because I explicitly said it, and failed to mention the car was undergoing maintenance or ***airs or whatever, waited until I drove all the way here to say the car was unavailable and try to sell me another car. Bizarre! The manager of the used sales ****** seemed unphased, unapologetic, and basically said it wasnt his fault. So I dont know whose fault it is that I scheduled this appointment two days ago and everyone failed to mention the car was not ready to be seen/driven today. Apparently they have to test drive the car before it can be given to a customer so I dont know if they decided to test drive the car 5 minutes before our appointment or what but that was completely unprofessional and a complete waste of my time. The car was a 2024 white grand Cherokee jeep 4xe with 300 miles. No idea why it couldnt pass a simple test drive even though there are no records of any issues on carfax. Apparently there was something wrong with the transmission.