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Find a Location

Veterinary Medical Center Of Long Island has 1 locations, listed below.

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    Business ProfileforVeterinary Medical Center Of Long Island

    Veterinarian

    At-a-glance

    Customer Reviews

    1.6/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    75 Sunrise Highway, West Islip, NY 11795
    BBB File Opened:
    5/12/2011
    Years in Business:
    24
    Business Started:
    1/3/2000
    Additional Contact Information

    Website Addresses

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/10/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    ******************** from Veterinary Medical Center of Long Island pressured us to euthanize our beloved pet female dog Silky. Our pet got sick on September 2nd, 2024 and we rushed her to the hospital. She had tests done to find out the problem. Turns out she might of had a stroke. A Neurology exam was done to determine the problem. That day the neurologist ********************************* and *************************** were relieved to give the good news that with medicine and time our pet can go home and will get better. Our pet Silky had to stay the night at the hospital until she was better to go home. We were so happy to hear this good news. We had Silky for over 12 years and she was a family member. That night of 9/2 we got a call around 2am to come to the hospital as ***** wasn't doing good, we rushed to the hospital. ******************** was the overnight doctor and he explained how ***** isn't breathing properly and needs oxygen. Which she was on oxygen and we thought he was breathing fine while on oxygen, and how she isn't doing good. We explained to him that both ****************** and ************** were with her the whole day and they said she was better. I asked him to call ****************** to consult with her. ******************** then brought up to euthanize Silky. We were devastated to hear that this is the option now. We took the word of the doctor and choose to go this path after being pressurized by ********************. I contacted ****************** weeks after this situation as it didn't sit right with us. I spoke to ****************** and she escalated this to *************************. I spoke to **************** few times regarding this and the Hospital had decided to terminate ********************. I have been in email communication with the hospital ever since and expect them to make a full refund due negligence from their overnight doctor. I have been told by ***************************** that she is working with upper management regarding this, but after multiple emails I'm not getting a respond back and I hope to reach BBB to help in this sensitive matter.
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    Customer Reviews

    20 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Charles L

    1 star

    08/06/2024

    They almost killed my dog and are still sending me bills to pay. I would only bring my pet here to use their speciality services. The ** department with internists are terrible.

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