ComplaintsforFesco Fence, Inc.
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Complaint Details
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Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Original fence contract 07/26/2010. Fence faded and was replaced (contract 09/09/2013). (Contracts attached) Replacement fence faded and i sent an email on 04/30/2021 to address this issue. Email correspondence has continued and the last email i received was on 06/29/2024. (Email correspondence attached) I am not receiving a response as to another replacement fence. Fesco Fence uses ActiveYards which offers a lifetime warranty. (Document attached) A Fesco Fence representative took pictures of the faded fence but has not sent a response on the status of the fence warranty/replacement.Business response
07/17/2024
We are currently working with the manufacturer to get a replacement for you. This was replaced once already at no cost to you. Active yards provided the materials and fesco fence provided the labor free. No other fence company does this for free. They all charge labor costs for warranty replacements.
Active yards now requires more documentation and we only keep our files for 10 years. They have been bought by old castle, an irish company and the people we've been working with have changed making the process more time consuming. We have been working on this continuously and will continue to do so until it has been resolved.
Thank you for your patience
Customer response
07/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.