Business ProfileforReinhardt Home Heating

I use HEAP, HEAP requires you be at a certain level of fuel to obtain your voucher for fuel. Basically you have to be running on fumes before they release funds. I have gotten my voucher, my fuel is paid for, they know I am out, knew I was close to oit three days ago but they won't deliver until next week. Now if I state it is an emergency I get charged, $100 for delivery, if I run out I get charged a line check fee of $80. So, I had to shut off my furnace so I would not run dry (I was at 2% according to my gauge) and now have not had heat for three days. They were called and said they will be in my area NEXT WEEK. MID WEEK. so I have to go with no fuel for an entire week because of it?? I am very displeased. Both my husband and I are disabled, we cannot afford extra fees so here we have to sit until they do my area? My fuel is PAID for I should get it within two days. They blame it on the virus but if you can't handle business volume maybe you ought to pare down the area you serve?? I will definitely be changing providers. I need a company that I can depend on and that won't literally leave me out in the cold and try to force those on severely limited incomes to pay added fees because their deliveries are two weeks behind. Quality is far greater than quantity. Just because we are forced to depend on HEAP to help with our fuel because of a disability does not mean we are lesser people and last to get service. They should understand HEAP requires you to be at 10% before they release funds and that by the time funds are sent two days of usage have gone by so therefore they are dangerously LOW. This kind of "service" can actually kill people and destroy homes if pipes should freeze. And this weekend a storm is coming, temps are dropping lower. I am filled with despair and locked in a room with a single little electric heater because my paid for services aren't being delivered and I refuse, actually cannot afford to ask for emergency delivery.